Loyalty Program Specialist

6 days ago


Montréal QC, Canada Vacances Air Canada Air Canada Vacations Full time

**JOB TITLE**: Loyalty Program Specialist
**POSITION STATUS**: Permanent
**DEPARTMENT**: Ecommerce
**LOCATION**: Montreal
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
Reporting to the Loyalty Program Manager, the Loyalty Program Specialist will contribute to the success of all initiatives related to the customer loyalty program (Aeroplan). They will be responsible for ensuring seamless operations and enhancing the member experience, participating in the definition and execution of program strategies and tactics.
Description
- Suggest ideas & identify opportunities to improve program’s KPIs, customer retention and market share.
- Collaborate with marketing, eCommerce and sales teams to ensure program visibility & content accuracy.
- Lead operations & take on project management for program enhancements, coordinating with all internal stakeholders.
- Continuously assess and anticipate impacts of all initiatives on each component of the ecosystem (customers, accounting, IT, customer relations, etc.)
- Manage members’ claims and review program policies, always focusing on the member experience with a loyalty mindset.
- Build & report on campaign and program performance.
- Collaborate with Air Canada & Aeroplan on co-branded loyalty campaigns.
- Manage points’ crediting to members for tactical initiatives.

**Requirements**:

- A post-secondary degree in Business, Marketing or any other studies relevant to the position
- Minimum 2-year experience in customer insights, customer engagement, or any related relevant fields
- Expertise in digital marketing, eCommerce, customer analytics and/or project management
- Experience in the travel industry, an asset
- Strong attention to detail and organizational skills
- Excellent analytical, problem-solving and critical thinking capabilities
- Results-oriented
- Influencing and persuasion skills
- Ability to juggle conflicting priorities while completing projects successfully
- Bilingual English and French, written and spoken

WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.



  • Montréal, QC, Canada Vacances Air Canada Air Canada Vacations Full time

    **JOB TITLE**: Loyalty Program Specialist **POSITION STATUS**: Permanent **DEPARTMENT**: Ecommerce **LOCATION**: Montreal WHO WE ARE At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every...


  • Montréal, Canada Transat AT Full time

    **Company Description** Be part of the journey!** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, care for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for our...


  • Montréal, Canada Transat Tours Canada Full time

    **Company Description** Be part of the journey!** Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day. Our dedication has earned us the title of the world's best leisure airline multiple times,...


  • Montréal, Canada Vacances Air Canada Air Canada Vacations Full time

    **TITLE**: Loyalty Marketing Manager **DEPARTMENT**: Brand and Marketing Communications **LOCATION**: Montreal **SCOPE**: The Loyalty Marketing Manager is primarily responsible for the development, execution, and day-to-day management of marketing campaign strategies to drive Aeroplan program engagement. This position requires strong cross-team leadership,...


  • Montréal, QC, Canada L3Harris Technologies Full time

    **About your next** challenge** as Specialist, Program Scheduler**: The Specialist, Program Scheduler will be responsible for developing and maintaining plans and schedules, performs risk analysis, identifies and resolves critical path and network logic conflicts. Utilizes Gantt, PERT, milestone charts, earned value management and other project management...

  • Bilingual Investment

    2 weeks ago


    Montréal, QC, Canada Canada Life Assurance Company Full time

    Bilingual Investment & Retirement Specialist **Description: - Permanent Full Time- We are looking for an Investment & Retirement Specialist to join our Investment & Retirement Solutions team within the Freedom Experience department. This is one of the fastest growing areas within Canada Life.- **What you will do**: - Provide personalized retirement and...


  • Montréal, Canada Archrival Agents | adidas Brand Program Full time

    The adidas Brand Program brings the best of the brand to life at retail, co-creating with athletes and visionaries to help adidas own the game. Rooted in sport, this people-led program leverages innovative digital tools and real relationships to turn brand experiences into sales._ - adidas Brand Specialists are the link between the adidas brand at retail and...


  • Montréal, QC, Canada Groom & Associés Associates Full time €65,000 - €70,000

    Spécialiste terrain résidentiel – Programme d’efficacité énergétique Lieu : Québec (résider au Québec) Mode de travail : Basé au bureau avec coordination à l’échelle du Québec Notre client déploie un programme d’efficacité énergétique résidentielle d’envergure à travers le Québec et est à la recherche d’un Spécialiste...

  • Renewals Specialist

    6 days ago


    Montréal, Canada Vault Credit Corporation Full time

    Ready to make it to the next level in life? Vault Credit is currently seeking an Renewal Specialist to join a growing, dynamic and exceptional team at our Montreal office! **Job Duties and Responsibilities**: - Identifying and developing Business Loan Renewal Opportunities with existing Business Loan clients - Performing due diligence, in good faith, to...

  • Digital Specialist

    6 days ago


    Montréal, QC, Canada Medisca Pharmaceutique Inc Full time

    Medisca is a global corporation with locations throughout North America, Australia, and Europe, that contributes to healthcare by leveraging strong partnerships that deliver customized solutions with an unwavering commitment to quality and innovation. Backed by 30+ years and a strong foundation in pharmaceutical compounding, Medisca is a business-to-business...