Loyalty Program Specialist

**JOB TITLE**: Loyalty Program Specialist
**POSITION STATUS**: Permanent
**DEPARTMENT**: Ecommerce
**LOCATION**: Montreal
WHO WE ARE
At Air Canada Vacations, we’re in the business of making dreams travel. That’s why we offer vacation packages, tours, cruises and more tailored to everyone’s individual needs. We like to say we have a vacation for every traveller because we do If you're someone who's passionate about exploring the world and sharing that enthusiasm with our customers, we'd love to welcome you to our team. For over 40 years, Air Canada Vacations has been making travel easy, so come and join us in helping fellow Canadians create unforgettable memories wherever they go.
Reporting to the Loyalty Program Manager, the Loyalty Program Specialist will contribute to the success of all initiatives related to the customer loyalty program (Aeroplan). They will be responsible for ensuring seamless operations and enhancing the member experience, participating in the definition and execution of program strategies and tactics.
Description
- Suggest ideas & identify opportunities to improve program’s KPIs, customer retention and market share.
- Collaborate with marketing, eCommerce and sales teams to ensure program visibility & content accuracy.
- Lead operations & take on project management for program enhancements, coordinating with all internal stakeholders.
- Continuously assess and anticipate impacts of all initiatives on each component of the ecosystem (customers, accounting, IT, customer relations, etc.)
- Manage members’ claims and review program policies, always focusing on the member experience with a loyalty mindset.
- Build & report on campaign and program performance.
- Collaborate with Air Canada & Aeroplan on co-branded loyalty campaigns.
- Manage points’ crediting to members for tactical initiatives.

**Requirements**:

- A post-secondary degree in Business, Marketing or any other studies relevant to the position
- Minimum 2-year experience in customer insights, customer engagement, or any related relevant fields
- Expertise in digital marketing, eCommerce, customer analytics and/or project management
- Experience in the travel industry, an asset
- Strong attention to detail and organizational skills
- Excellent analytical, problem-solving and critical thinking capabilities
- Results-oriented
- Influencing and persuasion skills
- Ability to juggle conflicting priorities while completing projects successfully
- Bilingual English and French, written and spoken

WHY WORK WITH US?
- Our team loves to travel, and we have one of the most generous employee travel programs in the industry. You’ll be eligible for travel privileges for yourself and other eligible persons once you’ve completed 6 months of service
- Hybrid work model (non-call centre roles)
- Incentive award: $1000 to be paid after 6 months, another $500 to be paid after 9 months, and $500 to be paid after one year (call centre roles)
- We value your wellbeing and offer a wide variety of benefit plans, including health and dental, for you and your family
- We offer training and development tools to help unlock your full potential

Visit our Careers page for a full list of benefits.
OUR COMMITMENT TO DIVERSITY, EQUITY, AND INCLUSION
Air Canada Vacations is committed to ensuring a Diverse, Equitable, and Inclusive Workplace, fundamental to its core values. We celebrate the uniqueness of every individual, listen to every voice, and instill a sense of belonging in our people that allows each team member’s authentic self to truly shine.