Customer Service Clerk
6 days ago
**Customer Service Clerk**
**_
56 Railway Street_**
**_
Kingston, Ontario_**
**We are looking for a qualified **_Customer Service Clerk_** to join our team in a full time position to help us achieve our goals. The Customer Service Clerk will serve as a point of contact for customers with queries about products, services and deliveries and provide support for the team.**
**Ultimately, you should be able to contribute to high quality customer service and provide experienced administrative support.**
Key Duties:
- Provide reception and telephone services to customers and office
- Respond to and track incoming sales leads (primarily telephone and online requests ) to ensure qualified lead reaches sales consultant in a timely manner
- Set up and complete Bills of Lading and work orders as required
- Prepare move files for upcoming orders
- Schedule move survey appointments as required
- Assist with government contract orders as required
Key Skills:
- Customer service—enjoys interaction with people
- Telephone/reception—fielding and distributing calls and inquiries in a knowledgeable, friendly, professional and effective manner
- Communication—positive, clear, good listener
- Strong organizational abilities
- Ability to think on feet and problem solve in a fast-paced environment
- Detail-focused, accurate
Proficient in learning new software to complete tasks
Ability to quickly absorb and process information
Qualifications:
- Administrative/Reception—related experience preferred
- Sales (retail, telephone) experience an asset
- Household goods moving and storage familiarity/experience a plus
- OSSD (or equivalent) required; some post-secondary preferred
- Bilingualism an asset
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