customer service representative

1 day ago


Kingston, Ontario, Canada Elite Window Cleaning Full time

Overview
Languages

English

Education

  • No degree, certificate or diploma

Experience
1 year to less than 2 years

On site

Work must be completed at the physical location. There is no option to work remotely.

Work setting

  • Private company, corporation or industry
  • Sales

Responsibilities
Tasks

  • Advise clients on advertising or sales promotion strategies
  • Answer written and oral inquiries
  • Answer inquiries and provide information to customers
  • Explain the type and cost of services offered
  • Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
  • Receive and log complaints
  • Receive payments
  • Maintain and manage digital database
  • Answer clients' inquiries and provide information
  • Consult with clients after sale to provide ongoing support
  • Book appointments

Supervision

  • Customer service clerk

Experience and specialization

Computer and technology knowledge

  • Database software
  • Internet
  • MS Excel
  • MS Outlook
  • MS Windows
  • MS Word
  • MS Office
  • Social Media
  • Spreadsheet
  • Electronic mail

Type of experience

  • Call centre

Additional information

Work conditions and physical capabilities

  • Attention to detail

Personal suitability

  • Punctuality
  • Client focus
  • Efficient interpersonal skills
  • Excellent oral communication
  • Organized
  • Reliability
  • Team player
  • Dependability
  • Honesty

Benefits
Financial benefits

  • Bonus

Other Benefits

  • Free parking available
  • Learning/training paid by employer
  • Parking available


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