customer service representative
1 day ago
Overview
Languages
English
Education
- No degree, certificate or diploma
Experience
1 year to less than 2 years
On site
Work must be completed at the physical location. There is no option to work remotely.
Work setting
- Private company, corporation or industry
- Sales
Responsibilities
Tasks
- Advise clients on advertising or sales promotion strategies
- Answer written and oral inquiries
- Answer inquiries and provide information to customers
- Explain the type and cost of services offered
- Obtain and examine all relevant information to assess client feedback, enquiries and complaints in the delivery of meaningful information and services.
- Receive and log complaints
- Receive payments
- Maintain and manage digital database
- Answer clients' inquiries and provide information
- Consult with clients after sale to provide ongoing support
- Book appointments
Supervision
- Customer service clerk
Experience and specialization
Computer and technology knowledge
- Database software
- Internet
- MS Excel
- MS Outlook
- MS Windows
- MS Word
- MS Office
- Social Media
- Spreadsheet
- Electronic mail
Type of experience
- Call centre
Additional information
Work conditions and physical capabilities
- Attention to detail
Personal suitability
- Punctuality
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Organized
- Reliability
- Team player
- Dependability
- Honesty
Benefits
Financial benefits
- Bonus
Other Benefits
- Free parking available
- Learning/training paid by employer
- Parking available
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