Medical Office Assistant

20 hours ago

Three Hills, Canada Kneehill Medical Clinic Ltd Full time

**Company description**

Kneehill Medical Clinic endeavors to provide comprehensive care for the whole family. Working closely with the Big Country Primary Care Network and other community support programs, we aim to encourage you in your overall physical and mental well being.

**Job description**

PURPOSE

This position is responsible for reception and management of patients while in clinic, as well as assisting the physicians as necessary.

CORE COMPETENCIES AND EXPECTATIONS

Medical Office Assistants need the following skills and abilities:

- An interest in health care
- A sensitivity and compassion for the needs of patients
- Tolerance for the demands of patients
- Ability to multitask
- Knowledge of medical terminology
- Good organizational and time management skills
- Thorough attention to detail
- Excellent English communications skills: good spelling, punctuation, grammar, as well as spoken English
- Able to keep patient’s information confidential
- Ability to work well with people, a strong team player
- Strong working knowledge of computer programs, with the ability to learn new software programs
- Able to be flexible and adapt to new or changing requirements

RESPONSIBILITIES

Reception:

- Answer all incoming phone calls to clinic
- Schedule appointments for clinic physicians, NPs and PCN staff
- Greet patients as they arrive at the clinic
- Attach incoming patient related documents, linking to charts
- File, fax and photocopy as requested
- Prepare invoice/statement for patient charges such as liquid nitrogen, Blue Cross Authorizations, Motor Vehicle Examinations etc.

Patient Management
- Prepare patient for the physician examination, according to established guidelines for the type of examination
- Assist physician with examination procedures as required
- Organize, prepare and clean patient room between patients
- Ensure each room is appropriately stocked with supplies daily
- Call patients with lab and diagnostic imaging results, booking follow-up appointments as necessary.
- Call patients with appointments reminders and confirmations, as necessary
- Initiate and maintain confidential medical records; assisting in keeping the records up-to-date and accurate as possible
- File, fax, and photocopy as requested

General
- Behave professionally, ethically and with integrity at all times
- Maintain confidentiality of patient information
- Display a commitment to the mission and vision of the clinic
- A commitment to assisting with quality control measures such as reducing wait times, improving office efficiency and patient care.
- Assist in other areas of the clinic as the need arises

REPORTING STRUCTURE
- This position reports to the Clinic Manager

**Job Type**: Part-time

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- Day shift
- Monday to Friday

Work Location: In person

Application deadline: 2024-09-27
Expected start date: 2024-10-07

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