Parts and Service Administrator

**Who we are**

Stephenson’s Rental Services is a Canadian success story spanning over 65 years and 500 employees looking to expand our team with new **diverse** and **talented **individuals. We believe that simplicity is the key to unlocking greatness, and we push past obstacles that help you be your best. We live our values through **Respect, Passion, Simplicity, Progressive Thinking **and a **Family Focus.**

**Why we’re thriving**

We’re successful because we recognize that we are accountable to our employees, and they are at the heart of who we are. At Stephenson’s Rentals, we **invest** in the skills you have today and **support** you in exploring your **growth** through training, career development, and internal hiring. Over 25% of our staff Canada wide have been with us for over 10 years, and a further 10% over 25 years. That is a large chunk of life to give to a single employer, and we are extremely proud to provide our **unwavering commitment** to becoming your destination employer.

**How you’ll contribute**

As our **Parts & Service Administrator,** you’ll be in a key role supporting the Branch Manager and Technicians through:

- Maintaining inventory controls by placing orders, monitoring schedule/delivery times, coordinating shipments, and assisting with warranty submissions to vendors
- Having excellent communication and customer service skills when interacting with the Road Service Team, Sales Team, stores, and clients
- Dispatching the Road Service Team in a timely manner
- Resolving any queries or disputes related to shipping/invoicing, and assisting with customer damage billing
- Acting as the liaison between stores, customers, and technicians to ensure all service calls are resolved in a timely manner
- Managing purchase orders, and opening/closing work orders using applicable coding
- Maintaining inventory consistency by ensuring the correct parts are applied to equipment or transferred
- Maintaining close-out of work orders and upkeep of status codes,
- Completing weekly cycle counts for the Top 50 parts, along with proactively completing department counts
- Following all paperwork procedures related to the order, delivery and receipt of repair/maintenance on parts and equipment
- Maintaining knowledge of North and East GTA to support the Road Service Team when needed
- Supporting the Road Service Team by providing site details to technicians and verifying site information accuracy
- Accurately entering and maintaining all inventory control documents in order to preserve the integrity of our Rental Management computer system.
- Ensuring that every customer is treated in the same fair and consistent manner and resolving issues as they arise
- Adhering to and promoting our Company Safety Policies, including wearing required PPE
- Other duties as assigned

**What we’re looking for**
- High School Diploma or equivalent
- 2 years of experience in a parts administration, heating equipment, equipment rentals or similar background
- Exceptional interpersonal and communication skills and effectively able to deal with customers in person and on the phone
- Able to multi-task and work effectively in a fast-paced team environment
- A G Driver’s license with a clean abstract is a bonus

**Helping YOU Win**

While you are doing what you’re best at for us, we work to **support** you through:

- Competitive hourly wages with bonus opportunities
- Paid time off
- Extended health care, dental and vision care after 3 months
- Guaranteed 42.5 hours per week, with lots of overtime availability
- Annual uniform and PPE allowance
- Life insurance and RRSP matching
- Discounted gym membership and exclusive store discounts
- Internal career development, mentorship, and apprenticeship options

We are thankful to all applicants, and we will reach out to those that qualify.
- Stephenson’s Rental Services is an equal opportunity employer that values diversity and inclusion in the workplace. We encourage all qualified applicants to apply, including people with disabilities. Accommodations are available upon request throughout the selection process. _

**Job Types**: Full-time, Permanent

**Salary**: $20.00-$22.00 per hour

**Benefits**:

- Dental care
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday
- Morning shift
- Overtime

Work Location: One location