Coordinator, Volunteer Engagement

**Introduction**:
At the heart of Evergreen, you’ll find great people dedicated to making a difference. The Coordinator, Volunteer Engagement plays an integral role in building relationships across the organization, deepening our organizational capacity, and advancing a positive workplace culture. From supporting our dedicated team of staff volunteer leads, to creating dynamic and inclusive opportunities for participation, this Coordinator works creatively and collaboratively with colleagues to generate new ways of impact. If this sounds like fun to you, please apply

**About Us**:
Evergreen is a national not-for-profit helping make cities flourish. Cities that are low carbon, inclusive to all and sustainable at their core.

For 30 years, Evergreen has been making Canadian cities better places to move, work, live, play and grow. We have worked from coast to coast with governments, neighborhood groups, school boards, developers and residents, collaborating to create better communities.

**About the Role**:
Connection, inclusion, engagement, and impact.

At Evergreen, we aspire to be the best place to work and volunteer. Employees and volunteers who are engaged and happy are the key to our success as an organization. The Coordinator, Volunteer Engagement helps to make this happen through the creation, oversight, and promotion of inclusive volunteer opportunities. The Coordinator, Volunteer Engagement, is a detailed-oriented team-player; a strong communicator who provides consistent, timely support to others and who sees how small details shape the big picture.

**Key Responsibilities**:

- Coordinate and oversee the volunteer recruitment process, from role development and promotion through to screening and onboarding.
- Help to develop new in-person and virtual volunteer opportunities that are engaging, inclusive, fun and impactful.
- Provide support to Team Leads across the organization, building capacity to ensure best-in-class volunteer experiences.
- Help to onboard and train volunteers, ensuring they feel confident in their roles.
- Act as the first point of contact for general enquiries about volunteer opportunities.
- Help to ensure accurate and organized record keeping for the volunteer program, utilizing Better Impact, our volunteer management system.
- Help coordinate the intake of interns and students on work experience programs.
- Provide on-the-ground support for orientations and events with a high volume of volunteers.
- Assist with volunteer communication and recognition initiatives.
- Provide general support within the People & Culture team, including assisting with culture building activities, employee recognition, internal communication initiatives, all-hands meetings and gatherings.
- Provide excellent customer service to staff and volunteers.
- Demonstrate an intuitive grasp of organizational structure and work effectively across departments.
- Model Evergreen’s core values of sustainability, innovation and connection.

**About You**:
**You excel in the following areas**:

- Customer-focus. Anticipate, understand, and respond to the needs of others in a way that exceeds their expectations.
- Communication. Speak, listen and write in a clear, confident, respectful, thorough and timely manner using appropriate and effective communication tools and techniques.
- Attention to detail. Recognize that details matter. Work systematically to ensure important details do not slip through the cracks.
- Flexibility/adaptability. Manage ambiguity well. Adapt to changing priorities and conditions in an agile way, responding quickly and effectively. React to change with curiosity and excitement.
- Collaboration. Employ generosity of spirit when working across lines.
- Innovation. Build new opportunities. Resourceful in the face of challenges. Focused on solutions. Prioritize learning and growth.

**You have the following qualifications**:

- 1-3 years of experience working directly with volunteers or working in a non-profit environment with good exposure to a volunteer program;
- Previous experience in an environment with a high volume of volunteers a significant asset;
- Demonstrated experience facilitating and leading/creating engaging connection points with staff and volunteers;
- Strong computer skills, and in particular experience with Wrike and Better Impact (volunteer database) a significant asset;
- Highly organized and self-motivated;
- Able to appropriately handle confidential and sensitive information;
- Team oriented, flexible and adaptable; and
- Able to work equally well independently and with others.

**Additional Information**:
**Reporting Relationships**:

- Supervised by: Manager, People & Culture

**Working Conditions**:

- Position is based out of Evergreen’s head office at Evergreen Brick Works in Toronto with flexiblity to work both at the office and from home. Some on the ground presence at Evergreen Brick Works will be required, particularly to support orientations and event