Volunteer Resources Coordinator

**Grow with us**

Family Service Toronto (FST) helps people face a wide variety of life challenges. For over 100 years, we have worked with individuals, families and communities destabilized by precarious mental health and/or socioeconomic circumstances, to achieve greater resilience, stability and equity.

We achieve this through our understanding of poverty and the harmful effects of marginalization, discrimination and oppression. We direct our energies to support individuals and families in our core service areas - community counselling and mental health, gender-based violence and developmental disabilities. At the same time, we work to influence policy, build knowledge, strengthen communities and advocate for system change.

We’re proud of our people and culture We are constantly evolving what we do and how we do it. Our work is grounded in the lived experience of the clients and the community. We celebrate diversity, equity, inclusion, and excellence. We are agile, learning and always willing to try new things.

**The Opportunity**

Reporting to the Manager, Human Resources and Operations, the Volunteer Resources Coordinator is responsible for developing, maintaining and evaluating effective and efficient support systems and services that promote and optimize volunteer engagement within FST. This will include building program support, assessing readiness, identifying volunteer roles, recruitment, screening, selection, orientation, training, evaluation and recognition.

**The Volunteer Resources Coordinator** **supervises the following positions**:

- Volunteers and students

**Ready to make that move? Here’s what’s in it for you**:

- Learn from a diverse, highly skilled team
- Thrive in trust-based culture and have fun, working with an amazing, diverse group of driven, talented people.
- Be part of a workplace incorporating trauma informed care into all aspects of service delivery, building on the principles of knowledge-building and resiliency.
- Contribute to system level advocacy.
- Get on-the-job training and development.
- Make a significant impact on our clients and community.

**Responsibilities**

**Recruitment and Selection**:

- Develops and writes role descriptions in collaboration with FST staff and external partners
- Prepares and posts new volunteer positions, and monitors and updates ongoing positions on external and internal websites
- Maintains current knowledge of FST programs and volunteer needs in order to effectively screen inquiries
- Responsible for the criminal record check process for volunteers based on their roles and manages checks for the student program
- In conjunction with managers and program staff, recommends risk assessment strategies, policies and/or procedures to guide both staff and volunteers to ensure safe and effective volunteer engagement
- Ensures volunteers complete required documentation for registration

**Communication**:

- Responds to volunteer inquiries ensuring timely and appropriate follow-up
- Consults with managers and program staff to assess program needs and to coordinate volunteer involvement
- Provides initial point of contact for external community partners
- Facilitates corporate engagement to foster participation in group volunteer events
- Informs FST staff and other stakeholders regarding volunteer events and activities

**Scheduling, Monitoring and Supervision of Volunteers**:

- Schedules short term volunteers for agency programs and departments
- Supervises work of Volunteer Resources volunteers
- Ensure logistics are taken care of (workspace, equipment)

**Administrative Responsibilities & Statistical Reporting**:

- Develops and maintains departmental paper and electronic systems
- Creates written materials for volunteer recruitment and recognition (e.g. flyers, letters, website, newsletters, certificates)
- Ensures preparation of appropriate orientation and training materials based on program needs and conducts organizational orientations for new volunteers.
- Gathers and maintains statistical data on volunteer involvement throughout FST for purposes of monthly reporting to the Board and to other internal and external stakeholders
- Participates in operational planning for the department
- Provides volunteer data to union local as required by the Collective Agreement

**Database and Reports**:

- Generates reports on volunteer program as required
- Maintains database ensuring volunteer data is accurate and current

**Volunteer Recognition**:

- Maintains knowledge of current FST and external volunteer recognition initiatives
- Organizes and implements recognition activities as well as making recommendations to staff regarding volunteer appreciation

**Qualifications**
- Post-secondary degree or community college diploma in volunteer management or related field or equivalent knowledge and experience.
- A minimum of three years’ experience in the administration and coordination of a volunteer program
- In depth knowledge of legisla