Volunteer Coordinator

**Immediate Hiring**

The Volunteer Coordinator provides functional guidance to volunteers and students. Act as the lead and be a resource for all Copernicus Lodge volunteer programs and portrays a positive image to all stakeholders and community partners. A big part of the role is recruiting, screening, and onboarding, and responsible for gathering information from key internal and external stakeholders to assist with and provide feedback in coordinating, planning, implementing, and evaluating volunteer activities, such as our QI programs. Also provides volunteers and students with appropriate resources, training, orientation, and leadership aligned with our policy and ministry's guidelines. Responsible for maintaining accurate and pertinent records of volunteers and students. The Volunteer Program Coordinator will be the liaison between volunteers and community organizations.

Under the direction of the Manager of Programs and Services, the Volunteer Program Coordinator is responsible for providing functional guidance to volunteers and unpaid students. Act as a consultant and resource for all Copernicus Lodge volunteer programs. Recruit, screen, and onboard all Copernicus Lodge volunteers. This position will gather information from key internal and external stakeholders to assist with and provide feedback in coordinating, planning, implementing, and evaluating volunteer activities. They will assist in ensuring the provision of quality programs and services by providing volunteers with appropriate resources, training, experiences, and placements at Copernicus Lodge. You will coordinate with the Manager of Programs and Services and internal Departmental staff preceptors to deliver orientation to Copernicus Lodge and implement strategies for recruiting, recognizing, and retaining volunteers and unpaid students. Essential skills include ensuring quality assurance in screening methods and processes, maintaining records, and continuous improvement activities. The Volunteer Program Coordinator will be the liaison between volunteers and community organizations.

**QUALIFICATIONS and EDUCATION**
- Completion of grade 12
- Completion of post-secondary education in business administration, human resources or equivalent
- Volunteer Program Management Certificate is required
- Post-secondary training in a health-related field is an asset

**KNOWLEDGE/EXPERIENCE**
- Minimum of 3 years in volunteer coordination
- Demonstrated experience in volunteer coordination, event management, public speaking, conducting workshops, organizing demonstrations and displays, community development or working with people is necessary
- Demonstrated understanding of the Canadian Code of Volunteer Involvement and knowledge of the Volunteer Management Cycle
- An understanding and commitment to volunteerism and peer education
- Experience in volunteer screening methods and processes
- Experience in inventory tracking and resource allocation
- Demonstrated ability to meet the physical demands of the position
- Working knowledge of community programs and resources in the Toronto/Roncesvalles area is an asset
- Expertise and a good understanding of Copernicus Lodge's departmental priorities and strategies
- Experience as a volunteer is an asset
- Experience in mass/multi-channel media and communications

**SKILLS**

Interpersonal
- Excellent interpersonal skills with the ability to provide functional leadership, juggle and balance many volunteers, stakeholders, and competing interests
- Strong focus on providing excellent customer service
- High energy, enthusiastic team player
- Possess a strong initiative and proven ability to work independently and as well as cooperatively within a multi-disciplinary team

**Planning**
- Strong organizational skills and ability to prioritize work and multi-task with high efficiency
- Demonstrated ability to take the initiative and provide support to internal and external stakeholders
- Ability to work under pressure and meet tight deadlines
- Experience in coordination of volunteers and resources to meet community needs
- Demonstrated inventory tracking and control
- Ability to assist in planning and executing placement coordination and resource requirements for programs
- Ability to conduct recruitment plans and training needs

**Problem-Solving**
- Ability to coordinate volunteers and a variety of stakeholders and schedules
- Demonstrated sound judgment and ability to solve problems
- Excellent organizational skills and attention to detail
- Conduct risk management activities (in consultation with the Manager when required) to identify and reduce the potential risk in the volunteer programs (e.g. determine the appropriate level of screening)

**Communication**
- Excellent written and verbal communication skills
- Good comprehension and adherence to communication policies
- Demonstrated positive relationships with community groups and volunteers
- Undertake internal and external publicity and promotion of pr