Hotel Front Desk Agent
1 week ago
The Sheraton Cavalier Saskatoon Hotel is a local, family-owned hotel operated as a franchised property with Marriott International. The hotel consists of 237 guest rooms, conference facilities, Carvers Steakhouse & Lounge, Scarlet Craft kitchen, as well as an indoor waterpark.
As a Hotel Front Desk Agent, you will be an integral part of a team that delivers the highest quality of service excellence. You thrive in a fast-paced environment and are highly adaptive to the diverse needs of our customers. We are looking for individuals with open availability to work mornings, mid-shifts or evenings; and you must be able to work weekends.
As a Front Desk Agent, you are often the first impression of the hotel and set the scene for their experience while at our hotel. We require highly engaged individuals who focus on the highest level of customer service. The role is diverse as you will check in/out guests with utmost efficiency, accurate posting of accounts, soliciting guest feedback, assist with upcoming reservations, etc.
Since the Front Desk is the central hub of the hotel, most inquiries and requests filter through the front desk agents. Communication, efficiency, organizational abilities, and follow-through are essentials in being successful in this role. You will often liaise with internal operational departments to communicate requests and deficiencies to ensure the guest is taken care of in a timely manner.
In this role you will also support Guest Services functions (eg; room deliveries, luggage assistance, etc)
Members of our Front Desk team can look forward to performing the following tasks:
- Attend to all concerns of the guest proactively and professionally.
- Ensure the satisfaction of all guests with a consistent positive attitude.
- Review all guest reservations to ensure accuracy.
- Ensure rates and account folios are set up and managed correctly.
- Communicate key information to appropriate departments and colleagues.
- Ensure special requests by guests are completed in a timely manner.
- Maintain and balance a cash float during each shift.
- Provide services to guests including: check in/out, telephone inquiries, luggage, handling and taking reservations.
- Provide guests with the information they require.
- Answer questions pertaining to events/activities/concerts.
- Flexible schedule is essential. Evenings, Weekends and Holidays are required.
- Positive, professional, motivating personality.
- Excellent verbal and written communication skills. Fluent in English.
- Passionate about guest service and hospitality.
Qualifications:
- Previous Hotel Front Desk Experience preferred or Hospitality Management Certificate/Diploma
- Excellent communication & organizational skills
- Professionalism and positive attitude
- Customer service focused
- Comfortable with computer programs and software
- Computer literate and adaptable to various programs
- Ability to multi-task and work well under pressure
- Ability to problem solve
**Job Types**: Full-time, Permanent
Pay: From $16.50 per hour
Expected hours: 25 - 40 per week
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Monday to Friday
- Morning shift
- Night shift
Work Location: In person
-
Hotel Front Desk Agent
2 days ago
Saskatoon, Canada Sheraton Cavalier Saskatoon Hotel Full timeAs a Hotel Front Desk Agent you will be an integral part of a team that delivers the highest quality of service excellence. You thrive in a fast-paced environment and are highly adaptive to the diverse needs of our customers. This position is 30+hrs per week. Prefer individuals with open availability to work mornings, mid-shifts or evenings; and you MUST be...
-
Front Desk Agent
7 days ago
Saskatoon, Canada Best Western Plus East Side Full timeFront Desk agents at our company are responsible for greeting customers and clients in a professional, punctual manner, answering questions and directing them to the appropriate department. Front Desk Agents must be capable of multitasking and quickly responding to any security or safety concerns that arise. This position involves working in a fast-paced...
-
Front Desk Agent
2 weeks ago
Saskatoon, Canada Best Western Plus East Side Full timeFront Desk agents at our company are responsible for greeting customers and clients in a professional, punctual manner, answering questions and directing them to the appropriate department. Front Desk Agents must be capable of multitasking and quickly responding to any security or safety concerns that arise. This position involves working in a fast-paced...
-
Front Desk Manager
2 days ago
Saskatoon, Canada Heritage Inn Hotel Full time**Responsibilities**: - Oversee the daily operations of the front desk, including managing and scheduling staff, handling guest inquiries and complaints, and ensuring the front desk area is organized and welcoming. - Train and supervise front desk staff to ensure they are providing excellent customer service, handling guest inquiries and complaints...
-
Overnight Front Desk Agent
1 week ago
Saskatoon, Canada Metis Nation Saskatchewan Full time**POSITION TITLE**: Overnight Front Desk Agent **DEPARTMENT**: Infrastructure **CLASSIFICATION**: MGO-02 **SALARY RANGE**: Starting at $21.34 per hour **POSITION TYPE**: Part-time, Permanent **(Minimum 20 Hours Per Week)** **LOCATION**: Saskatoon **ACCOUNTABLE TO**: Infrastructure Operations Manager **NUMBER OF POSITIONS AVAILABLE**: 2 **Brief...
-
Reservation Agent/front Desk Agent
2 weeks ago
Saskatoon, Canada Saskatoon Inn & Conference Centre Full time**Reports to**: Front Office Manager **Department**:Front Desk **Principle Purpose of Job**: The Guest Service Associate represents, to the customer, the first impression of Saskatoon Inn & Conference Centre. As such, is responsible for ensuring 5 Star Customer Service Standards, while providing extensive knowledge of products and services...
-
Guest Experience Supervisor
7 days ago
Saskatoon, Canada The James Hotel Full timeAt The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging. Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the...
-
Guest Experience Supervisor
7 days ago
Saskatoon, Canada The James Hotel Full timeAt The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging. Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the...
-
Guest Experience Supervisor
2 weeks ago
Saskatoon, Canada The James Hotel Full timeAt The James Hotel, we are passionate about creating hotel experiences for our guests that are thoroughly fresh and engaging. Our employees exhibit a positive attitude, are responsive, persistent, supportive and accommodating. We want our employees to have both the freedom and the responsibility to manage every encounter in the best interest of serving the...
-
Front Desk Agent
1 week ago
Saskatoon, Canada Metis Nation Saskatchewan Full time**POSITION TITLE**: Front Desk Agent - Part Time **DEPARTMENT**: Infrastructure **CLASSIFICATION**: MGO-02 **SALARY RANGE**: Starting at $21.34 Per Hour **POSITION TYPE**: Part-time, Permanent **(Minimum 25 Hours Per Week)** **LOCATION**: Saskatoon **ACCOUNTABLE TO**: Infrastructure Operations Manager **Brief Overview**: Métis Nation - Saskatchewan...
