Manager, Provider Experience

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
We are hiring a **Full Time**Manager, Provider Experience** to join our team in **Surrey, B.C.**

Reporting to the Director, Provider Experience, the **Manager, Provider Experience** provides leadership and direction in the development, coordination, and implementation of strategies that enable a high-quality provider experience across Fraser Health. This role leads a regional provider adoption program focused on change management, digital health adoption, and the effective use of clinical information systems across the care continuum.

You will partner closely with medical leadership, including Associate Chief Medical Information Officers, to support physicians and clinical programs in adopting and optimizing digital health solutions such as EMRs, EHRs, provider order management, electronic documentation, health information exchanges, and virtual health technologies.

A career with Fraser Health will offer you the opportunity to be a part of a dedicated team of professionals in a dynamic and rewarding health care environment. We offer a competitive compensation and benefit package, including comprehensive health benefits coverage.

**Important to know**

Before we can finalize any offer of employment, you must:

- Confirm you are legally entitled to work in Canada

**#LI-DNI**

Detailed Overview:
**Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families**:
Reporting to the Director, Provider Experience, the Manager, Provider Experience is a member of the Provider Experience leadership team and is accountable to provide leadership and direction in the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. development and leadership of a regional provider adoption program and team and provides oversight and coordination with other teams and programs in FHA.The Manager leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This is to meet the needs related to the use of CIS (Clinical Information Systems) and digital health solutions. This role supports physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the Provider Experience team.

**Responsibilities**:

- Provides leadership on the development of the strategic vision for Provider Experience across FH (Fraser Health), including the coordination of the long-term strategic plans, goals, and objectives. Ensures a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
- Manages the provider experience team and partners with the Associate Chief Medical Information Officers by providing strategic expertise towards developing a vision and a roadmap for provider engagement and adoption including assessing competency and developing corrective learning plans in partnership with medical leadership.
- Provides advice to the Director on the strategic objectives and implementation of major projects; recommends current and future program/service adjustments; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards.
- Provides leadership by reviewing, developing, and establishing standards, policies, protocols, and processes for the adoption necessary for the use of technology in practice.
- Drives best practice and best outcomes for the program(s)/services by collaborating with stakeholders, based on best evidence and professional standards, meets organizational requirements, and evaluates and monitors success to ensure effective implementation of quality and system improvements.
- Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Uses these measures to monitor adoption and transform clinical practices.
- Supervises staff, establishing clear definitions of responsibility for each team member; reviews workload assignments and adjusts resources according to workload. Selects, directs, evaluates, disciplines, and terminates staff in accordance with policies. Establishes work expectations and evaluates performance. Acts as a mentor for the pract