Manager, Provider Experience

Salary range: The salary range for this position is CAD $54.16 - $77.86 / hour Why Fraser Health?:
**Join Our Team at Fraser Health: Manager, Provider Experience**

At Fraser Health, we take pride in the innovation, dedication, integrity, and tenacity of our physicians, employees, and volunteers. It's our people who truly make Fraser Health distinct, shaping the future of healthcare in our communities.

**Position Highlights**:
Bring your leadership and consultation skills to an exciting opportunity as a Manager, Provider Experience, within Fraser Health's Health Digital Patient and Provider Experience team. In this role, you will support the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization and a regional provider adoption program.

As a member of our Clinical Informatics and Provider Experience leadership team, you'll play a pivotal role in advancing our digital health strategy and vision. You'll collaborate with colleagues to promote new technologies and best practices, ensuring the delivery of exceptional service.

**Your Responsibilities**:

- Support the development of the strategic vision for Provider Experience services across FH.
- Ensures a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
- Provides leadership and/or coaching to providers to incorporate advances in informatics and the development of electronic health records into practice.
- Leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum.

**Qualifications We're Looking For**:

- Bachelor’s Degree in Nursing or Health Sciences Profession
- Seven (7) to ten (10) years of recent, related clinical education and leadership experience in the healthcare sector, including experience with electronic clinical systems
- Current practicing registration with an applicable regulatory body

This full-time position is located at our Central City office in Surrey, BC, with potential for remote/hybrid work.

**Valued Benefits**:
At Fraser Health, you'll have the opportunity to work in a fast-growing organization alongside professionals who are eminent in their respective fields. We offer a competitive compensation package, including comprehensive health benefits coverage.

**Ready to Make a Difference?**
- Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer._

Detailed Overview:
**Supporting the Vision and Values of Fraser Health by delivering services that are centered around patients, clients, residents, families, and healthcare workers.**
Reporting to the Director, Provider Experience, the Manager, Provider Experience is a member of the Provider Experience leadership team and is accountable to provide leadership and direction in the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. development and leadership of a regional provider adoption program and team and provides oversight and coordination with other teams and programs in FHA.The Manager leads a regional program on change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This is to meet the needs related to the use of CIS (Clinical Information System) and digital health solutions. This role supports physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives. The role also leads the planning, budgeting, scheduling, recruiting, training, and performance of the provider experience team.

**Responsibilities**:

- Provides leadership on the development of the strategic vision for Provider Experience across FH (Fraser Health), including the coordination of the long-term strategic plans, goals, and objectives. Ensures a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
- Manages the provider experience team and partners with the Associate Chief Medical Information Officers by providing strategic expertise towards developing a visi