Director, Provider Experience

Salary range: The salary range for this position is CAD $59.56 - $85.62 / hour Why Fraser Health?:
Fraser Health is the heart of health care for over two million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region. Our hospital and community-based services are delivered by a team of 48,000+ staff, medical staff and volunteers dedicated to serving our patients, families and communities.

We are seeking a transformative and systems-driven **Director, Provider Experience **to join the Digital Patient and Provider Experience team. With an in-depth understanding of clinical processes, informatics, and design, the Director will foster innovation while providing strategic leadership and advice to ensure a seamless, digitally enabled patient and provider experience.

As a member of our Clinical Informatics and Provider Experience leadership team, you'll play a pivotal role in advancing our digital health strategy and vision. You'll collaborate with colleagues to promote new technologies and best practices, ensuring the delivery of exceptional service.

Bring your leadership and consultation skills to this exciting role, as you support the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization and a regional provider adoption program.
- Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner._

Detailed Overview:
**Supporting the Vision and Values of Fraser Health by delivering services that are centered around patients, clients, residents, families, and healthcare workers**:
The Director, Provider Experience is a member of the Clinical Informatics and Provider Experience leadership team and is accountable to lead the development of the strategies for Provider Experience, overseeing the development, coordination, and implementation of initiatives and strategies for building a quality provider experience across the organization. This role provides advice and direction to drive the adoption of tools to ensure a seamless, digitally enabled patient and provider experience. The Director is responsible for the development and leadership of a regional provider adoption program and team and provides oversight and coordination with other teams and programs in Fraser Health (FH). The role provides advice and recommendations to the VP/ED on a range of areas and issues. The Director provides strategic operational leadership on the change management & adoption, and utilization & evaluation of informatics solutions such as electronic medical records, electronic health records, provider order management, electronic documentation, health information exchanges, virtual health and other digital health solutions used by providers across the care continuum. This role provides leadership and advice to physicians and clinical programs/departments to strategize and assess needs related to digital health initiatives.

**Responsibilities**:

- Accountable to lead the development of the strategic vision for Provider Experience services across FH, including the coordination of the long-term strategic plans, goals, and objectives. Provides strategic leadership to ensure a provider centric lens is advanced and supported in the design of clinical information systems and digital health solutions.
- Provides leadership and/or coaching to providers to incorporate advances in informatics and the development of electronic health records into practice. Assesses competency, including developing corrective learning plans in partnership with medical leadership.
- In collaboration with Advance Program leadership and others oversees development of the long-range strategic plans, goals, and annual objectives and work plans to guide the implementation and sustainment of Meditech Expanse. Manages and advocates for required budget and supports.
- Advises the CMIO / VP / ED on the strategic objectives and implementation of major projects; recommends current and future program/service adjustments; makes timely business decisions and recommendations regarding project budgets and use of resources; ensures legal, financial, and operational activities are consistent and compatible with FH standards.
- Develops an evaluation process that includes identification of key performance indicators (KPIs), data collection, analysis, monitoring system reports, and sharing, and escalation of these as appropriate at the program/specialty level. Facilitates the validation of these KPIs for measurement of process and outcomes, and ensures they are incorporated into system configuration. Uses these measures to monitor adoption and trans