Front Desk Agent

2 weeks ago


Kanata, Canada GLo Kanata Ottawa West Full time

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check-in and check-out guests efficiently and accurately
- Answer phone calls and respond to guest inquiries
- Provide information about hotel facilities, services, and local attractions
- Handle guest requests and resolve any issues or complaints promptly
- Maintain a clean and organized front desk area
- Assist with administrative tasks such as filing, data entry, and reservation management

**Requirements**:

- Excellent phone etiquette and customer service skills
- Previous experience working at the front desk of a hotel or similar hospitality setting is preferred
- Bilingual or multilingual skills are a plus
- Familiarity with hotel reservation systems and phone systems is desirable
- Strong problem-solving abilities and the ability to remain calm under pressure
- Ability to work flexible hours, including evenings, weekends, and holidays

Join our team as a Front Desk Agent and be part of creating a positive guest experience at our hotel. As a Front Desk Agent, you will be the first point of contact for our guests, providing them with exceptional service from check-in to check-out. You will have the opportunity to showcase your excellent communication skills, attention to detail, and ability to multitask in a fast-paced environment.

**Salary**: $16.55-$17.00 per hour

Expected hours: 37.5 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking

Supplemental pay types:

- Overtime pay

Ability to commute/relocate:

- Kanata, ON K2L 3A2: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person


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