Guest Service Agent

5 days ago


Kanata, Canada GLo Kanata Ottawa West Full time

**Job Summary**

**Responsibilities**
- Greet guests warmly upon arrival and assist with check-in and check-out procedures.
- Respond promptly to guest inquiries and requests, ensuring their needs are met efficiently.
- Provide information about hotel amenities, services, and local attractions.
- Handle guest complaints with professionalism and resolve issues in a timely manner.
- Maintain accurate records of guest interactions and transactions using hotel management software.
- Collaborate with other departments to ensure seamless guest experiences.
- Uphold high standards of cleanliness and organization at the front desk area.
- Assist with phone inquiries, reservations, and managing phone systems effectively.
- Maintain a clean and organized front desk area, ensuring all necessary supplies are stocked and any other tasks that are required for smooth operation.

**Experience**
- Previous experience in customer service or hospitality is preferred, particularly in a hotel or front desk setting.
- Strong communication skills with an emphasis on phone etiquette and guest services.
- Multilingual or bilingual abilities are a plus, enhancing our ability to serve diverse guests.
- Familiarity with hotel management software is advantageous but not required; training will be provided.
- Detail-oriented with strong organizational skills.
- A positive attitude, strong problem-solving skills, and the ability to work well under pressure in a fast-paced environment are essential for success in this role.

Pay: $17.20-$18.00 per hour

Expected hours: 35 - 44 per week

Additional pay:

- Overtime pay

**Benefits**:

- On-site parking
- Paid time off

**Experience**:

- Customer service: 1 year (required)

Work Location: In person

Application deadline: 2025-02-20
Expected start date: 2025-02-24


  • Guest Service Agent

    4 days ago


    Kanata, Canada GLo Kanata Ottawa West Full time

    **Responsibilities**: - Provide exceptional customer service to all guests, ensuring a positive experience from check-in to check-out. - Greet guests and assist with their inquiries, providing information about the hotel's amenities, services, and local attractions. - Handle guest check-ins and check-outs efficiently and accurately, following established...

  • Front Desk Agent

    4 days ago


    Kanata, Canada GLo Kanata Ottawa West Full time

    Responsibilities: - Greet and welcome guests in a friendly and professional manner - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to guest inquiries - Provide information about hotel facilities, services, and local attractions - Handle guest requests and resolve any issues or complaints promptly - Maintain a...

  • Guest Service Agent

    2 weeks ago


    Kanata, Ontario, KTE, Canada InnVest Full time

    ACTIVITIES:The duties and responsibilities for the Guest Experience Representative include, but are not limited to the following:Create a welcoming environment for our guests.Register guests and assign rooms, accommodating special requests whenever possible.Complete pre-registration and blocking of rooms for reservations/guest arrival.Thoroughly understand...


  • Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...


  • Kanata, Canada MasterBUILT Hotels Ltd. Full time

    MasterBUILT® Hotels exists to develop, build, manage, and invest in best-in-class hotels across Canada. The MasterBUILT team lives and breathes hospitality, having created a significant number of hotels from the ground up, making us a leading company in North America in this regard. As a proud recipient of Canada’s 50 Best Managed Companies award for...


  • Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...


  • Kanata, Canada Brookstreet Hotel Corporation Full time

    Looking for employment and want to stay ahead of the competition? Do you want to work for a place that knows how to work hard AND have fun? If you’re ready to break the bonds of chain-affiliated hotel regimes and achieve service excellence, Brookstreet is the place to be! This 276 room luxury hotel is located in the heart of Ottawa’s high tech community...


  • Kanata, Canada Holiday Inn & Suites Kanata Full time

    **THE OPPORTUNITY**: GUEST EXPERIENCE REPRESENTATIVE/NIGHT AUDITOR REPORTS TO GUEST EXPERIENCE MANAGER **THE ROLE**: **Please note that this part time position may include a variety of shifts including weekdays, weekends, AM, PM & the occasional night audit shift.** The Guest Experience Representative position is generally responsible for representing the...

  • Guest Attendant

    2 weeks ago


    Kanata, Canada Sienna Senior Living Full time

    JOB SUMMARY: The Guest Attendant is accountable for the provision of hospitality style dining services, support with activities of daily living and housekeeping services as assigned utilizing customer service principles that strive to provide exceptional service at all times. We are seeking a Permanent Part Time and Full Time Guest Attendants $500 Sign on...

  • Guest Attendant

    2 weeks ago


    Kanata, Canada Sienna Senior Living Full time

    **_Guest Attendant: Casual_** If you’re passionate about being a part of a team that is, committed to the Team Member Experience and driven by innovation and growth, then join us! The Guest Attendant is a critical role within our communities as it impacts the lives of residents and ignites the warmth of human connection. As a Guest Attendant your...