Bilingual Customer Support Representative

2 days ago

Edmonton, Canada WeKnowTraining Full time

**Bilingual Customer Support Representative -**_ In Office Position_**

**#150, 15315 123 Ave NW, Edmonton, Alberta T5V 1S6**
- We Know Training is a rapidly expanding technology leader in the online regulated training space, _with opportunities for meaningful career growth._

We Know Training is searching for a well-rounded Customer Support Representative who has outstanding customer service, efficiency in troubleshooting, problem-solving and learning various technology platforms. We’re looking for a strong communicator with excellent written and verbal skills, who can work independently and as a part of our Customer Support Team.

**Your Opportunity**
- savviness, keen problem-solving skills, and impeccable attention to detail.

It’s important you’re nimble and curious about our courses and brands as we literally have hundreds of them, making each day and each question unique.

You will make a positive impact in the lives of millions of learners who are ready to improve their quality of life through adult education.

**Responsibilities**
- Operate in a fast-paced dynamic setting, managing approximately 50-60 interactions per day.
- Provide a support experience that is compassionate yet concise.
- Communicate with clients independently without the use of scripts to troubleshoot and solve problems, with your teams’ support as needed.
- Collaborate with the team members to create and improve our internal and external knowledge base to further enhance the customer experience.

**Qualifications**
- Professional proficiency in both verbal and written French and English languages is required.
- Wednesday and/or Friday - Tuesday).
- Front-line virtual customer service experience is strongly preferred
- Expert in troubleshooting, navigating technical environments and figuring out how things work.
- Passionate about customer-focused service and willing to go the extra mile to create customer delight

**Why We Know Training?**
Imagine starting your day in a space where ideas flow freely, where the environment feels modern and fresh, and where your health and comfort are a top priority. Plus, the friendly and dynamic vibe in our office makes each day engaging and fun. We believe that when you're happy in your
workspace, you're more motivated, productive, and ready to take on new challenges.
Step into our bright, open-concept office where natural light floods every corner, creating an energizing and positive atmosphere. Our space is designed to promote collaboration and creativity, with new ergonomic furniture that not only looks great but also ensures your comfort and well-being throughout the day.

At We Know Training, we’re the leading provider of certified online training, offering complete solutions for building, delivering, and distributing courses in regulated and public
- facing industries. As a fast-paced, growth-driven company with an ambitious 10-year plan, you'll work
alongside a team of creative, smart, and curious individuals. With us, your career path is limitless, full of growth opportunities.

**Application and Interview Procedure**:
Step 5 - The third and final round is a 30-minute French video interview.
Step 6 - Offer
- Please note that if you are selected for this role, a criminal record check will be mandatory._

  • Bilingual Customer Service Representative

    3 weeks ago

    Edmonton, Canada Les Coccinelles Full time

    Bilingual Customer Service Representative Location: Edmonton, AB Employment type: Full-time on site This role involves addressing customer inquiries, resolving issues, ensuring customer satisfaction, and delivering exceptional customer service experiences. The Bilingual Customer Service Representative will act as the main point of contact for customers and...

  • Bilingual Customer Service Representative

    1 day ago

    Edmonton, Alberta, Canada Les Coccinelles Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role for a Bilingual Customer Service Representative located in Edmonton, AB. The role involves addressing customer inquiries, resolving issues, ensuring customer satisfaction, and delivering exceptional customer service experiences. The Bilingual Customer...

  • Bilingual Customer Service Representative

    3 days ago

    Edmonton, Canada Loshen & Crem Full time

    **About Us**: At Loshen & Crem, we're not just skincare enthusiasts; we're passionate advocates for healthy, radiant skin. With a commitment to excellence and a touch of fun, we're dedicated to raising the industry's standards and providing our clients with unparalleled service. Our boutique is a haven where beauty meets expertise. Our approach is based on...

  • Bilingual Customer Service Representative

    2 days ago

    Edmonton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Support Specialist

    3 weeks ago

    Edmonton, Canada Les Coccinelles Full time

    A customer service-focused company in Edmonton is hiring a Bilingual Customer Service Representative. This role is essential for addressing customer inquiries, resolving issues, and ensuring satisfaction. Candidates should possess strong customer service skills and be proficient in both written and verbal communication in at least two languages. Familiarity...

  • Remote French Bilingual Customer Service Representative Rewards Program

    8 minutes ago

    Edmonton, Canada Randstad Canada Full time

    #wfh #workfromhome #hiringnow #remoteAre you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, fully remote environment and love helping people? We're seeking Bilingual Customer Service Representatives (English/French) within a leading loyalty program. This is an exciting remote opportunity with significant career...

  • Bilingual Customer Support Specialist

    6 days ago

    Edmonton, Canada Diploma Healthcare Group Full time

    The Company is part of the Diploma Healthcare Group (DHG) which is a group of specialized medical device distribution companies operating in Canada, Australia, New Zealand and Ireland. DHG is owned by Diploma PLC, a public company traded on the London Stock Exchange with a market cap in excess of £1.1B. **Somagen Diagnostics Inc.** was founded +30 years...

  • Customer Support Representative

    6 days ago

    Edmonton, Canada Jobber Full time

    **Does your definition of success mean empowering others?**: Then you should consider joining Jobber! We're looking for a **Customer Support Representative **to be part of our Customer Success department. Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and...

  • Bilingual Customer Service Representative

    1 week ago

    Edmonton, Canada Trans Global Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for...

  • Customer Care Representative

    1 week ago

    Edmonton, Canada Artletic Sport-Art Inc. Full time

    **Job Summary**: We're seeking a highly skilled and motivated Customer Care Representative to join our team. As a Customer Care Representative, you will be responsible for providing exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner. You will be the face of our company, and we're looking...