Bilingual Customer Service Representative

3 hours ago

Edmonton, Canada Perativ Full time

**JOB SUMMARY**

Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide services to more than 10,000 ATMs across Canada.

At Access Cash, we are helping our customers, materially reduce their ATM management cost, improve their customer experience and make their operations more productive. We are committed to maintaining clean data driven processes that drive insight and efficiency. We pride ourselves on leading the market and developing innovative solutions for customers.

We are currently seeking a Bilingual Customer Service Representative to join our team, reporting to our Edmonton, Alberta office on a remote schedule.

**MAJOR RESPONSIBILITIES**
- Respond to English and French incoming calls on our Customer Service queues for merchant, cardholder and 3rd party technician support.
- Open service calls in our database, entering detailed and accurate notes, and dispatching to the applicable parties.
- Review status of open calls in system and following up, where necessary.
- Regular review and maintenance of personal Dispatch Queues.
- Maintain a high level of professionalism with clients and establishing a positive rapport with each caller.
- Investigate out-of-cash and out-of-service ATM issues, following up with customers as necessary and coordinating with key internal stakeholders to resolve the issue.
- Assist with special projects, as requested by management from time-to-time.

**EDUCATION & TRAINING**
- High school diploma/GED.
- Post-secondary education _is an asset_.
- Training in communication, soft skill development and Best Practices for dealing with customers _is an asset_

**EXPERIENCE, TECHNICAL SKILLS, & KEY COMPETENCIES**
- 1+ years bilingual Call Centre experience.
- 3+ years customer service-related experience preferred.
- Dispatch experience, an asset.
- Knowledge and understanding of best practices for dealing with customers.
- Fully proficient in English and French (verbal & written).
- Excellent verbal and written communication skills that allow individual to inform, help and clearly advise customers and to effectively liaise with other professionals.
- Calm demeanor and ability to stay focused throughout stressful calls; ability to remain courteous at all times.
- Active listening, with the ability to clarify customer needs and anticipate problems and resolutions.
- Strong time management skills, detail-oriented & the ability to work independently.
- Ability to quickly learn database management systems and navigate complex systems with ease.
- Open to learning; a commitment to improve customer service skills on an ongoing basis.
- Ability to learn and implement new procedures.

**BENEFITS**
- Competitive salary.
- A full and comprehensive health benefits plan (after the initial 3 months and paid for by the company), with a health spending account.
- An employee assistance program.
- Opportunity to grow your career in a thriving Financial Services Provider organization.

**TO APPLY

  • Bilingual Customer Service Representative

    3 days ago

    Edmonton, Canada Loshen & Crem Full time

    **About Us**: At Loshen & Crem, we're not just skincare enthusiasts; we're passionate advocates for healthy, radiant skin. With a commitment to excellence and a touch of fun, we're dedicated to raising the industry's standards and providing our clients with unparalleled service. Our boutique is a haven where beauty meets expertise. Our approach is based on...

  • Bilingual Customer Service Representative

    1 week ago

    Edmonton, Canada Perativ Full time

    **JOB SUMMARY** Since 2005, Access Cash General Partnership, operating as part of Perativ, has been a market leader in ATM services and technology. Operating ATMs for banks (such as BMO and RBC), major retailers (such as Walmart Canada), and a multitude of other businesses, under brand names: Ezee ATM and Access Cash, and its 100+ team members provide...

  • Bilingual Customer Services Representative

    6 days ago

    Edmonton, Canada 4Refuel Canada Full time

    4Refuel is proud to be recognized for its commitment to safety and culture having been named Top Fleet Employer (2020, 2021), Canada’s Safest Employers - Logistics & Supply Chain (2020, 2021) and certified as a Great Place to Work. As Canada’s largest and most experienced mobile refueller, 4Refuel has dominated the direct-to-equipment market for over 25...

  • Bilingual (English and French) Customer Service Representative - Account Maintenance

    3 days ago

    Edmonton, Canada Ford Motor Company Full time

    Bilingual (English and French) Customer Service Representative - Account Maintenance Join to apply for the Bilingual (English and French) Customer Service Representative - Account Maintenance role at Ford Motor Company. Working with a large team and a broad network of Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance...

  • Bilingual (English and French) Customer Service Representative - Account Maintenance

    1 week ago

    Edmonton, Alberta, Canada Ford Global Career Site Full time

    Working with a large team, as well as a broad network for Ford/Lincoln dealers across the country, the Bilingual (French/English) Account Maintenance Customer Service Representative will have the opportunity to advance Ford Credit Canada's reputation as a customer-focused lender, providing personalized service and professional expertise.

  • Customer Service Representative

    2 weeks ago

    Edmonton, Alberta, Canada Inwix Group Inc Full time

    Job OverviewWe are seeking a dedicated and personable Customer Service Representative to join our team. In this role, you will serve as the primary point of contact for our customers, providing exceptional support and ensuring a positive experience. The ideal candidate will possess strong communication skills, be bilingual in English and Spanish, and have a...

  • Bilingual Customer Service Representative

    2 weeks ago

    Edmonton, Canada The Brick Full time

    Is this job for you?: Do you believe in putting the customer first? Do you love to solve problems and create solutions? Do you have an exceptional attention to detail? Trans Global Insurance is actively seeking to expand our customer service team. We need people with a great customer focused attitude! The winning combination of team spirit and desire for...

  • Bilingual Account Services Representative

    6 days ago

    Edmonton, Canada Ford Motor Company Full time

    Join our Ford Credit team as we create tomorrow! We are looking for bright, enthusiastic, and team-oriented individuals to join our team. Our work atmosphere is fast-paced, innovative, and people oriented. If you’re customer-focused, driven and seeking the opportunity to experience exciting challenges and growth, look no further. As part of the Ford...

  • Customer Service Representative

    2 weeks ago

    Edmonton, Canada DXP | Natpro Full time

    **Customer Service Representative - Service** DXP/Natpro is seeking a **Customer Service Representative **who will work closely with the Outside Sales, Shop staff and Internal Service team to review and develop comprehensive pump and compressor service/repair solutions and generate formal quotations for our clients in multiple markets across Canada. In this...

  • Bilingual Customer Care Representative

    3 days ago

    Edmonton, Canada EQ Bank | Equitable Bank Full time

    Bilingual Customer Care Representative (FR/ENG)Reporting to the Manager, Customer Contact Centre, the Bilingual Customer Care Representative will interact directly with customers, understand their needs, troubleshoot issues, answer product and banking inquiries, resolve issues, perform proactive account maintenance all while delivering a seamless customer...