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Customer Service Coordinator
2 weeks ago
Role: Customer Service Coordinator Function: Customer Service & Administration Role Summary: The Customer Service Coordinator ("CSC") at Macdonald's Home Health Care is the first point of contact for our clients, suppliers, and healthcare professionals. They are a dependable and approachable team member who is resourceful and not afraid to step out of their lane to help others. The CSC provides impeccable organization and execution for the day-to-day operations of the service and sales departments and can communicate confidently and keep calm under pressure. This role has a particular focus on the coordination of our Service team appointments. An individual who can anticipate needs and be empathetic whilst navigating ever-changing priorities in a fast-paced, high growth environment will shine here at Macdonald's. **Requirements**: - Intermediate Microsoft Office knowledge, computer software and internet proficiency - Excellent verbal/written communication and presentation skills - Team-oriented and dependable with a strong work ethic - Extremely organized and detail-oriented - Effective at multitasking - Ability to handle administrative details independently while maintaining communication with all company departments - Healthcare experience is an asset - Scheduling or coordinating experience is an asset Key Responsibilities: - Greeting & assisting walk-in clients - General office administration - Preparing and organizing all paperwork for the Service & Sales departments - Coordinating each Service team member’s daily appointments, providing adequate time for appointment and follow up - Troubleshooting client issues over the phone - Checking quotations for part numbers, price and labour - Fill out detailed work orders and keep records on services that have been performed - Explain issues with equipment and repairs to clients - Working closely with our Service Team on issues and scheduling - Receiving and processing deliveries & rental returns - Working with healthcare professionals to coordinate deliveries and installations - Advising clients on appropriate medical equipment and services - Preparing quotations and executing work orders promptly - Maintaining our showroom of products - Assisting with showroom sales Are We The Right Work-Home For You? Culture is everything to us at Macdonald's. We pride ourselves in creating a family environment where the 'whole self' approach is embraced in every organizational decision. Our ambitious and growing team is looking for only "A" players with the following attributes: - Friendly and outgoing personality with expertise at developing relationships (a "people person") - Team-oriented and dependable with a strong work ethic - Highly disciplined, independent, well-organized self-starter - Ability to be empathetic to customers needs and handle complaints with a smile - A flexible attitude with the ability to navigate whatever changes arise - Natural affinity for troubleshooting We Provide: - The ability to make a difference in clients lives every day - Full extended healthcare plan - RRSP matching - Group profit sharing program - Company life coach - Monday - Friday working hours
