Intake Coordinator

1 week ago

Hamilton, Canada Bayshore HealthCare Full time

The Intake Coordinator, under the direction of the immediate Supervisor, completes day to day intake duties and other office tasks as required.

**DUTIES AND RESPONSIBILITIES**:

- Organize and supervise all incoming referrals and memos, coming from CHRIS through the Health Partner Gateway from CCAC.
- Receive priority referrals by phone from hospital, CCAC Intake, Case Manager as required.
- Assess information received for errors and notify CCAC case manager with any discrepancies.
- Assign referrals to appropriate therapist.
- Strive to maintain good working relationships with those groups and individuals with which Community Care Therapy is associated in the delivery of health care.
- Support objectives and programs of Community Care Therapy Partners.
- Answer phones and follow up with any priority referrals.
- Download and log all referrals, memos, etc from HPG.
- Ensure that therapist accepts new referral with confirmation.
- Notify therapist of any hospital holds or address changes immediately, resumes, increase PED, increase in block bookings, may be left on voice mail.
- Enter resumes, memos etc. under client’s name in tracktive.
- Enter cover sheets as time permits.
- Participate in ongoing internal and/or external continuing education activities.
- Adhere to Bayshore Policies and Procedures.
- Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System.
- Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
- Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
- Complete other tasks as requested.

Job Qualification

**Education**
Minimum Grade 12 Education

Office Administration Education is an asset

**Experience**
Minimum of 2 years experience working in the medical office field.

6 months Data Entry or Coordinator experience is an asset

Computer Skills

Must be familiar with Microsoft Office Applications, and Adobe

**Other Skills and Abilities**
Capable of organizing and prioritizing a variety of tasks effectively.

Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements.

Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.

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