Account Manager

**Company Description** Company Overview**

AV-BASE Systems, Inc. (dba WinAir) is a proud developer and supporter of structurally integrated and cost-efficient maintenance and inventory control systems for over 30 years. With our head office in London, Ontario, we provide _WinAir_ software to over 250 operators (fixed
- and rotary-wing) worldwide.

Celebrating our 30th anniversary, WinAir was also recognized by the local business community during the London Chamber of Commerce Business Achievement Awards, as **_the winner of the Business of the Year award in the medium-sized category _**in 2018.

Would you like to become a part of an award-winning company that is growing more than ever? Do you thrive in a fast-paced environment? Are you looking for opportunities for growth in different job functions? Then, this might be the perfect opportunity for you

**Job Description** Position Summary**

The role of **Account Manager**, internally known to us as a “**Client Advocate**” position, encompasses a combination of relationship management, strategic advisor, and a consultative discussion based on our client’s unique business needs.

The Client Advocate will primarily maintain and expand relationships with WinAir clients, partner with internal departments, and communicate evolving client needs to our services and product ownership teams.

The CA will lead the customer account planning cycle, discuss product enhancements, ensure customer tickets are responded to, and ensure assigned customers’ needs are effectively communicated internally. The CA will work closely with and liaise between customers and many cross-functional in-house teams to successfully resolve concerns.

**Responsibilities and Duties**
- Establish productive, professional relationships with key personnel in assigned customer accounts
- Proactively assess, clarify, and validate customer needs on an ongoing basis
- Organize and plan regular calls in an effective manner and follow up on schedule
- Proactively seek detailed information on key requests and demo solutions
- Assess and discuss outstanding/overdue accounts with customers and payment schedules
- Discuss customer needs and set/manage expectations on delivery and development of the product and service
- Monitor customer incidents and tickets to ensure they are attended to promptly
- Meet account performance targets and strategic objectives in assigned accounts, meeting customer expectations
- Liaise with different departments to ensure successful resolution of customer concerns
- Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Forecast and track key account metrics
- Assist with high-severity requests or issue escalations as needed.

**Qualifications** Education & Training**
- Minimum of College Diploma/Degree from an accredited institution in a related field (Aviation, Sales, Business Administration, etc.).

**Experience**
- 3+ years of strategic account management experience in a business-to-business environment.
- Experience in the Aviation industry is preferred but not required.

**Skills and Aptitudes**
- Must possess exceptional adaptability to changing priorities within the company
- Highly organized and proactive team player with an analytical mindset
- Keen on the details and strong commitment to follow through
- Excellent verbal and written communication skills with active listening skills
- Demonstrated ability to communicate, present, and influence effectively at all levels of the organization, including Executive and C-level.
- Proven ability to manage multiple tasks at a time while paying strict attention to detail
- Proficient in PC, including Windows Operating Systems, Microsoft Office Suite, and Web browser
- Fluency in other languages is an asset.

**Certification/Licenses**
- Not applicable

**Environment and Physical**
- Must reside in Canada
- Must be able to work remotely and on-site upon request
- Work in a fast-paced environment with changing priorities.
- Be able to sit for prolonged periods
- Be able to travel to domestic and global locations for trade shows or client visits (background check may be required).
- Be able to flex working time frames to accommodate different time zones as needed.

**Additional Information** Why Work for Us?**

We offer a **competitive compensation package** based on experience and a proven track record of success relative to the deliverables of the role. Benefits offered at WinAir include extended healthcare, dental, EAP, RRSP matching, etc.

We are also proud to offer **a flexible work schedule**, maximizing good work-life balance, different **social committee events**, and quarterly **Town Hall meetings** to foster teamwork and a strong long-lasting work relationship.

Do you want to hear more about what we can offer? Why not check out our website and see what is available? We are hiring for different roles and would love to hear from qualified individuals like yourself