E-store Customer Service Representative

2 weeks ago

Winnipeg, Canada The Quark Group Full time

In Office Position:
The E-Store Customer Service Representative performs the daily functions of the Quarks E-Store: Upload merchandise details to the website, generating picking information for the stores, and handle troubleshooting, complaints, returns, and phone orders with exceptional customer service skills.

**Responsibilities**

E store Customer Service:

- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Process special orders, exchanges and returns.

Website Updates:

- Upload images and group merchandise for the E-Store.\
- Communicate with vendors to receive images in advance of upcoming season.
- Various other website maintenance duties

Order Fulfillment:

- Generate picking info to stores.
- Supply shipping information to stores.

Other:

- Adhere to all applicable federal and provincial regulations and company policies.
- Consistently look for operational improvements.
- Other duties, relevant to the position, shall be assigned as required.

**Requirements**:

- 1 Year of proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Ability to multi-task, prioritize, and manage time effectively.
- Excellent communication skills.
- Proficient with Microsoft Excel, Word and Outlook. Knowledge of Imagine is an asset.
- Team oriented, and able to manage stress.
- Bilingual is an asset.

**Salary**: $16.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: One location

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