Customer Service Representative
2 weeks ago
Job Summary:
To ensure a customer intimate The UPS Store experience with each customer by providing efficient and effective service to meet and exceed expectations.
Qualifications:
Excellent communication skills; retail sales/customer service experience; good computer skills.
Job Requirements:
Ability to lift approx. 50 -70 pounds with assistance; available Mon-Fri 9 am-6:30 pm.
Essential Duties and Responsibilities include the following:
- Smile. Greet customers and determine how to exceed their expectations.
- Receive, sort and place mail in mailbox modules accurately.
- Record all sales transactions on POS system (or cash register) and accurately process cash, cheque, and debit/credit card transactions.
- Receive and process packages for couriers including lifting and weighing of packages on scale, accessing appropriate software or manifesting manually, and correctly labeling packages.
- Pack contents for shipping using established procedures and products.
- Track and trace shipments. Process traces and shipping claims.
- Assist in merchandising the centre, including: stocking shelves with product, ensuring a clean and orderly appearance of product; informing appropriate personnel of inventory levels for re-ordering supplies.
- Close out cash at end of day including: reconciliation of cash, cheques, credit/debit cards, and preparation of daily bank deposits.
- Operate copiers, fax machines, binding equipment and all other office machines in a safe, efficient and productive manner. Help customers operate appropriate equipment.
- Open and close security gate daily.
- General housekeeping including vacuuming, dusting, cleaning of all glass surfaces, and emptying trash daily.
- All other duties as assigned.
**Job Types**: Full-time, Permanent
Pay: $16.00-$17.00 per hour
Expected hours: 45 per week
**Benefits**:
- On-site parking
- Store discount
Work Location: In person
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