Guest Service Representative

2 weeks ago

Tofino, Canada Wickaninnish Inn Full time

Join our Front Office Team as a Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World’s Best Hotel. A **Guest Service Representative **(GSR) is the Wickaninnish Inn’s version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest’s personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests’ experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in Please note due to COVID-19 operating regulations/standards some duties may change. Financial Commitment Incentive available. **Objectives**: - Take and process reservation calls - Welcome guests, check in and check out guests, assisting with luggage - Guest Orientation - Deliver amenities (fruit plates, room deliveries etc.) - Guest Services and Concierge related tasks such as arranging recreation trips and recommending local activities/dining options **Requirements**: - Exemplary guest service skills and a demonstrated willingness to exceed guest expectations - Must be willing to be part of a world-class Front Office team - Minimum 2 years experience in the Service Industry or 1 years of experience in a high-end luxury facility is necessary - Previous Reservations experience is an asset - A professional and groomed appearance is required - Excellent interpersonal and communication skills, both written and verbal are needed - Strong organizational skills, attention to detail, ability to multi-task in a stressful environment, and creative problem solving skills are necessary - Working knowledge of Maestro, Microsoft Word and Excel and File Maker Pro are assets - Must be willing to work evenings and weekends - Valid Class 5 Driver's License - A mutual understanding of your employment duration will be determined during your interview - Ability to maintain all COVID-19 operating regulations/standards **Job Types**: Full-time, Permanent **Salary**: From $20.00 per hour **Benefits**: - Company events - Dental care - Discounted or free food - Extended health care - Life insurance - On-site parking - RRSP match - Store discount - Vision care - Wellness program Flexible Language Requirement: - French not required Schedule: - Holidays - Monday to Friday - Weekend availability Supplemental pay types: - Commission pay - Tips Licence/Certification: - Authorization to work in Canada (required) - Class 5 Driver's License or equivalent (required) Work Location: One location

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