Concierge/guest Service Representative

Job opening criteria The company We are a family-owned Relais & Châteaux property located on the stunning West Coast of Vancouver Island and have been creating world-renowned guest experiences since we opened in 1996. While situated in one of the most beautiful places in the world, the success of the Wickaninnish Inn is based on our visionary leadership, the spirit of our people, and the unwavering passion of our teams. Together we deliver the highest service standards in an engaging and supportive work environment. Job description Join our Front Office Team as a Concierge/Guest Service Representative, where you have the opportunity to learn and grow in a Relais & Chateaux property also recognized as an AAA 4-Diamond Resort and T&L World's Best Hotel. This position will work as both a Concierge and Guest Service Representative, and is available year-round or for a seasonal term from May through October. A Guest Service Representative (GSR) is the Wickaninnish Inn's version of a Front Desk Agent, and then some. The GSR not only greets guests and checks them in but they also become that guest's personal contact throughout their stay. The position offers a great deal of flexibility to "think outside of the box" and positively impact guests' experience. A GSR often has the opportunity to speak with a guest on the phone, make their reservation arrangements, and be the one to greet and check them in upon arrival and bring them to their room to get them settled in Please note due to COVID-19 operating regulations/standards some duties may change. **Objectives**: Ensure efficient and personalized guest service meeting and exceeding Relais & Chateaux, AAA 4 & 5 Diamond, and Forbes Standards Responsible for day-to-day guest requests regarding travel arrangements to and from Tofino, recreation trips, recommendations of local activities/dining options, and the like Assist with special occasion bookings (Wedding proposals etc.) Clerical duties such as maintenance of reservation files and day to day operational paperwork are required Take and process reservation calls Welcome guests, check in and check out guests, assisting with luggage Guest Orientation Deliver amenities (fruit plates, room deliveries etc.) A good relationship is built upon mutual and reciprocal appreciation. We value the time and experience you bring to your work; here are some of the benefits and privileges you'll have access to alongside your experience at the Inn: Benefits at Wickaninnish Inn Profile description Exemplary guest service skills and a demonstrated willingness to exceed guest expectations Hotel or Resort experience an asset Substantial prior experience in a Guest Service role necessary Excellent interpersonal and communication skills, both written and verbal Familiarity with services and activities offered in Tofino, Ucluelet and Vancouver Island Valid Class 5 Driver's License Ability to transfer luggage from vehicle trunks to bell carts, ranging up to 40lbs A professional and groomed appearance, calm and capable demeanour Attention to detail and ability to multitask Knowledgeable about, and capable to meet and exceed, Relais & Chateaux and AAA 4 Diamond standards Working knowledge of Maestro, Word and Excel an asset Must be willing to work evenings and weekends A desire to contribute exciting and innovative ideas towards the ongoing improvement of the Front Office Department and the Wickaninnish Inn as a whole A mutual understanding of your employment duration will be determined during your interview Must be legally authorized to work in Canada Ability to maintain all COVID-19 operating regulations/standards