Ecommerce & Operations Coordinator

Do you get energized by checklists, systems, and getting the details right? Do you love the feeling of keeping things organized, on track, and running smoothly?

We are seeking an **Ecommerce & Operations Coordinator** — an organized, proactive problem-solver who thrives on process, precision, and progress. This role is perfect for someone who enjoys wearing many hats and wants to grow into an **Operations Manager** or **Digital Growth Manager** over time.

**About MICHI**

At MICHI, we ignite feminine power through movement. Our fashion-forward designs seamlessly transition from work to play, offering premium performance with style, fit, and function. Known for our sculpting silhouettes, high-quality craftsmanship, and ethical manufacturing, we’re here to elevate women through the art of movement.

**About the Role**

This is a hands-on, operational role where you’ll learn the inner workings of a modern Ecommerce business. You will support key day-to-day functions across **Ecommerce site management, inventory, shipping, B2B account coordination, and customer experience** — helping ensure our products arrive where they need to be, when they need to be there, with excellence at every step.

You'll thrive in this role if you’re the type of person who:

- Loves structured work and organized systems
- Catches the small details others miss
- Finds satisfaction in making things run like clockwork
- Enjoys working behind the scenes to create a seamless customer experience

**Key Responsibilities**

**Ecommerce Site & Order Operations**
- Manage daily operations of the Shopify store to ensure a smooth shopping experience
- Maintain accurate inventory levels and product data in Shopify and ERP systems
- Upload and update product listings, SKUs, images, barcodes, and descriptions

**Inventory Management**
- Track inventory flow across all channels (D2C + Wholesale)
- Identify and resolve stock discrepancies
- Support year-end inventory counts and reconciliations
- Keep process documentation up-to-date

**Logistics & Fulfillment**
- Monitor and process online orders daily, ensuring timely shipping and fulfillment
- Coordinate with our 3PL warehouse on shipping, inventory, and order issues
- Oversee global transport of fabric and finished goods, working with brokers and shipping carriers
- Negotiate rates and maintain shipping performance standards
- Ensure compliance with import/export regulations

**Wholesale Account Coordination**
- Manage B2B order booking, documentation, and shipping coordination
- Liaise with wholesale accounts and maintain positive relationships
- Support the onboarding of new retail partners

**Customer Experience Support**
- Ensure orders are delivered on time, complete, and with care
- Handle cross-border shipping questions with carriers and brokers

**What We’re Looking For**
- 2-3 years experience in ecommerce, logistics, account coordination, or operations
- Hands-on experience with Shopify, ERP systems, and Excel (Intermediate to Advanced)
- Excellent organization, follow-through, and problem-solving skills
- Strong written communication — professional, clear, and courteous
- A natural systems thinker who enjoys process and structure
- Positive, proactive, and reliable — you take ownership and pride in your work
- Bonus: Experience in fashion, fitness, or active lifestyle industries

**Why This Role is a Great Fit for You**
- A front-row seat to how a premium fashion brand operates and scales
- Room to grow into **Operations Manager** or **Digital Growth Manager** as your skills develop
- Work directly with a passionate, driven team that values integrity, excellence, and continuous learning
- Opportunity to make an impact in a business where attention to detail is deeply valued and noticed

**How to Apply**

In your cover letter, tell us why this role excites you and how your skills in ecommerce, logistics, or operations make you a great fit.

Pay: $38,000.00-$55,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Store discount
- Vision care

Schedule:

- Monday to Friday

**Experience**:

- E-commerce: 2 years (preferred)
- Sales: 1 year (preferred)
- Customer relationship management: 1 year (preferred)

**Language**:

- English (required)

**Location**:

- Toronto, ON M6K 3E3 (required)

Work Location: Hybrid remote in Toronto, ON M6K 3E3

Application deadline: 2025-05-11
Expected start date: 2025-05-13