Current jobs related to Welcome Desk Supervisor - Dartmouth - Zatzman Sportsplex

  • Front Desk Supervisor

    4 days ago

    Dartmouth, Canada Cole Harbour Place Full time

    Cole Harbour Place is a 200,000 square foot sport and recreation facility located in Cole Harbour, Nova Scotia. We are here to serve and accommodate members of our local and surrounding communities to achieve their personal health and wellness goals. The facility includes pools, rinks, weight room and training centre, dance and fitness studios, spin studio,...

  • Guest Services Supervisor

    1 week ago

    Dartmouth, Canada Best Western Plus Dartmouth Full time

    We are looking for a Guest Services Supervisor who is able to carry out the duties of a Front Desk Agent while supervising others carrying out the same duties. The supervisor is also responsible for making decisions about service recovery, safety & security as well as communicating directly with the management team any service issues requiring...

  • Front Desk Receptionist

    4 days ago

    Dartmouth, Canada Ultra Hair Solutions and Esthetics Full time

    **Job Title: Part-Time Receptionist (Evenings & Saturdays)** **Location**: Ultra Hair Solutions & MediSpa **Hours**: 15 hours per week (Evenings & Saturdays) Are you passionate about customer service and looking to be part of a dynamic team in a busy, fast-paced environment? We are a full-service hair salon, spa, medispa, and hair restoration/replacement...

  • Front Desk Agent

    5 days ago

    Dartmouth, Canada Courtyard and Residence Inn Dartmouth Full time

    **Front Desk Agent** As a Front Desk Agent, you will be the first and last point of contact for guests, playing a pivotal role in shaping their experience. Whether you're welcoming an excited family embarking on their vacation, assisting a business traveler seeking a smooth check-in, or helping a guest in need of personal assistance, your warm and genuine...

  • Front Desk Agent

    6 hours ago

    Dartmouth, Canada New Castle Hotels & Resorts Full time

    Job Description Front Desk AgentHow can there be a better job than helping an excited family start their vacation or a road weary traveler rest by checking them into a fresh, clean room? As a Front Desk Agent you are often the first person -- and last person -- a guest speaks to so your genuine welcome and appreciation of the guest will set the tone for the...

  • Part Time/ Fill in Front Desk

    2 weeks ago

    Dartmouth, Canada Massage Experts Dartmouth Full time

    **Job Overview** **Duties** - Greet and welcome guests in a friendly and professional manner. - Manage incoming calls using phone systems, ensuring effective communication. - Schedule appointments and maintain an organized calendar for staff members. - Handle administrative tasks including filing, data entry, and clerical duties. - Maintain the front desk...

  • Guest Service Supervisor

    2 weeks ago

    Dartmouth, Canada Holiday Inn Express HalifaxDartmouth Full time

    **This position requires evenings, weekends and holidays.** **2 Years Minimum Experience in Hotel position of Front Desk Agent or Guest Services Supervisor** WHAT’S THE JOB? The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Guest Services Supervisor, you’ll not only be the person they rely on to...

  • Front Desk Agent

    1 week ago

    Dartmouth, Canada Best Western Plus Dartmouth Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    7 days ago

    Dartmouth, Canada Best Western Plus Dartmouth Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Warehouse Worker

    4 days ago

    Dartmouth, Canada East Penn Canada Full time

    Are you interested in being part of a passionate team dedicated to serving our customers and being an industry leader? Are you looking for a place where you can contribute to the success of your company and have access to challenging and rewarding work? If so read on about our exciting new opportunity**:Warehouse Worker/ Order Desk Assistant** **Here at...

Welcome Desk Supervisor

3 weeks ago

Dartmouth, Canada Zatzman Sportsplex Full time

The Zatzman Sportsplex is a large, family-focused health, fitness, and recreation complex, serving all regions of the Halifax Regional Municipality. The facility hosts a variety of facilities and services including a double gymnasium, a large fitness center, community spaces, two swimming pools, an NHL sized arena with seating for 3,000 people, and so much more. In addition, the facility also sponsors a large-scale community outreach and accessibility program to reduce barriers and ensure that everyone in our community can play at the Sportsplex.

Diversity is a primary value of the Zatzman Sportsplex. We consider individual talents, skills, and unique perspectives to provide the best service to our vibrant community.

As the Welcome Desk Supervisor, you will supervise and mentor the welcome desk staff alongside the coordinator and other supervisor, ensuring high performance and adherence to organizational standards. Taking directions from the Welcome Desk Coordinator, you will assign daily tasks, ensure adequate staffing levels, act as a role model for the staff and complete administrative responsibilities.

Key responsibilities:

- Welcome customers to the facility and answer inquiries both in person and over the phone.
- Listen to and resolve complaints promptly and professionally.
- Develop and implement processes and procedures to improve efficiency and service quality.
- Provide ongoing training and development opportunities for staff to enhance their skills.
- Foster a positive and collaborative work environment, promoting teamwork and a culture of excellence.
- Communicate effectively with departments to ensure smooth operations and guest satisfaction.
- Perform sales tasks (including processing registrations for memberships, waitlists, facility passes, programs, products, and services) and taking payments.
- Assist the Accounting team by efficiently managing and processing membership receivables.
- Cash handling and daily balancing,
- Ensure compliance with health and safety regulations.
- Oversee and delegate tasks to part-time staff to keep them engaged and present to ensure exceptional customer service.

We are looking for individuals who have:

- A proven ability to lead, mentor, and supervise a team, including customer service staff.
- Excellent communication and customer service skills (including writing, in person, and over the phone).
- Superb organizational abilities and administrative skills, including cash handling, balancing, and accounting support.
- Strong attention to detail to ensure accuracy and adherence to organizational standards.
- The skill it takes to deliver stellar customer service.
- The ability to enjoy and thrive when working with people with diverse backgrounds and abilities.
- Certification in First Aid, and WHIMIS are required (can be obtained upon hire).
- Bilingualism (English along with Arabic, French, Swahili, or Mandarin) is considered an asset but is not a requirement.

The hours/days of work for this position are Tuesday through Saturday from 2:30pm to 10:30pm.

Miriam Mutale Simmonds - People and Culture Manager
Zatzman Sportsplex
110 Wyse Road
Dartmouth, N.S., B3A 1M2

Closing Date: Friday, October 10, 2025

Pay: From $40,000.00 per year

Application question(s):

- Are you legally entitled to work in Canada?

Work Location: In person