Warehouse Manager

2 weeks ago

Ottawa, Canada Surplus Furniture & Mattress Warehouse Full time

Reporting to the Store Manager, the Warehouse Manager is responsible for the daily operations of the store warehouse. This position is responsible for inventory control of all Company products and the loading and unloading of new products. In addition, Warehouse Managers are responsible for providing customers with exceptional customer service during product pick-ups.

Duties and Responsibilities:

- Greet customers in a professional and friendly manner in order to create a welcoming environment.
- Assign warehouse tasks to Warehouse Associates in accordance with warehouse operating procedures.
- Assist customers in picking up purchased products and prepare product for scheduled deliveries.
- Build rapport by engaging in conversation with customers in order to establish a positive customer experience.
- Seek to resolve customer opportunities by listening to customer concerns, diffusing the situation, and seeking the assistance of management when required.
- Communicate customer complaints and feedback to management
- Responsible for receiving and tracking inbound furniture products from trucks
- Perform regular inspections and repairs of product furniture
- Responsible for all shipping and receiving duties which includes management of all inventory
- Regularly label and stock furniture
- Perform janitorial duties as assigned
- Other duties as assigned

To join our winning team, you have:

- Previous experience in a warehouse environment
- Customer Service experience as this is a customer facing role
- The ability to respond to on-call shifts

What you can expect from us:

- Unlimited growth opportunities
- Full training and ongoing development programs
- Fun and friendly work environment
- Flexible to work days, evenings and weekends

**Job Types**: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Store discount
- Vision care

**Experience**:

- warehouse: 1 year (preferred)
- Supervising: 1 year (preferred)

Work Location: In person

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