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IT Technical Support Analyst

2 days ago

Montréal, Canada TEK Group Full time

Responsible for supervising the manufacturing and installation of computer or computer-related equipment and components.

**Major Job Duties**:

- Test and image desktops and laptops. Maintain, analyze, and troubleshoot, software and computer peripherals. Ability to setup, configure and add all hardware.
- Assist Corporate Desk Side Support technicians with large IMACs. Assure that all tickets requiring follow up work and/or calls receive appropriate attention.
- Provide technical support to end users via telephone. Back up and burn end user data. Assist in developing and documenting improvements to current processes.
- Assist coworkers in resolution of end users technical issues. Assist coworkers in the execution of established processes and escalations.
- Test, image and clean PCs, laptop, monitors, printers, and other related hardware.

**Education/Experience**:

- High School Diploma or GED required.
- 2 to 4 years of hands on technical knowledge of laptop and desktop design and software installation required.

**Skills and Competencies**:

- Familiar with standard concepts, practices, and procedures within a particular field. Relies on limited experience and judgment to plan and accomplish goals.
- Possess 1 to 2 years experience in a break/fix environment.
- Able to lift and palletize heavy equipment. (PCs, monitors, printers.) Strong verbal and written communication skills.
- A certain degree of creativity and latitude is required.
- Able to configure equipment
- Able to support level 1
- Able to transfer data
- He must be proactive and have a lot of initiatives

**Job Type**: Permanent

**Salary**: $23.00-$26.00 per hour

Schedule:

- 8 hour shift

**Experience**:

- Software troubleshooting: 3 years (preferred)
- IT Configuration: 3 years (preferred)
- Desktop support: 3 years (preferred)
- Windows Remote Desktop: 3 years (preferred)
- Network installation: 3 years (preferred)
- Desk side support: 3 years (preferred)
- MacOS: 3 years (preferred)
- Break/Fix: 3 years (preferred)

**Language**:

- French (preferred)

**Speak with the employer**
+91 9347843649