Technical Support Representative
6 days ago
Work Term: Permanent
- Work Language: Bilingual
- Hours: 40 hours per week
- Education: No degree, certificate or diploma
- Experience: Will train
**Work setting**:
- Startup company
- Construction company
- Office building
**Tasks**:
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Provide customer service
- Manage incidents
**Supervision**:
- No supervision responsibility
**Transportation/travel information**:
- Own vehicle
- Willing to travel regularly
- Willing to travel overnight
- Valid driver's licence
- Travel expenses paid by employer
**Work conditions and physical capabilities**:
- Manual dexterity
- Attention to detail
**Own tools/equipment**:
- Cellular phone
**Personal suitability**:
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Initiative
- Judgement
- Organized
- Team player
- Ability to multitask
- Time management
- Honesty
**Screening questions**:
- Are you currently legally able to work in Canada?
- Do you have previous experience in this field of employment?
**Workplace information**:
- On the road job
**Health benefits**:
- Dental plan
- Health care plan
**Financial benefits**:
- Mileage paid
**Other benefits**:
- Parking available
- Variable or compressed work week
-
Bilingual Technical Support Representative
2 weeks ago
Montréal, Canada TTEC Full timeBilingual Technical Support Representative - Portuguese-English - Work from Home in Quebec Bringing smiles is what we do at TTEC... for you and the customer. As a **Bilingual Technical Support Representative speaking Portuguese and English working remotely in Quebec,** you'll be a part of creating and delivering amazing customer experiences while you also...
-
Technical Design Support Representative
7 days ago
Montréal, Canada MAKR Group Full time**WHO WE ARE** We are MAKRs - Our common goal, our passion, is to create global communities connected through play and social experiences. We believe the world needs more places where coming together, connecting, and having fun are inevitable. The MAKR Group is comprised of three working brands dedicated to making the world more livable, playful and...
-
Technical Support Representative
3 days ago
Montréal, Canada Hardt Full time**Key Areas of Responsibility ** Respond to service partner calls over the phone; diagnose, troubleshoot and resolve problems; Maintain and update knowledge of equipment, failure modes and repair procedures; Assist technical group by providing field input and design assistance as appropriate; Participate in regular training, ensuring technical and...
-
Technical Representative
2 weeks ago
Montréal, Canada Service Instukem Ltee Full time**Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...
-
Technical Sales Representative
1 week ago
Montréal, Canada Pipe Thompson Technologies Full time**Pipe-Thompson Technologies Inc.** is a leading Manufacturer’s Representative located in Eastern Canada. We represent leading manufacturers of Semiconductor, Passive, Electromechanical, RF and Embedded Computing Solutions. As part of our Eastern Canada based Technical Sales team, you will play an essential role in our business as you will be the first...
-
Technical Support Representative
6 days ago
Montréal, Canada Telecom Kalis Full timeEducation: College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - Experience: 7 months to less than 1 year - **Tasks**: - Give access to computer networks - Supervise other technical support workers in this group - Set up equipment for employee use, performing or ensuring proper installation of cables,...
-
Technical Support Representative
3 days ago
Montréal, Canada Telecom Kalis Full timeEducation: - Expérience: - **Education**: - College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year - **Tasks**: - Give access to computer networks - Supervise other technical support workers in this group - Set up equipment for employee use, performing or ensuring proper installation of cables,...
-
Technical Support Representative
2 weeks ago
Montréal, Canada dormakaba Full time**POSITION OVERVIEW** **PRIMARY DUTIES** - Troubleshoot customer issues related to hardware and software by evaluating and analyzing the symptoms - Resolve technical hardware and software issues - Identify and escalate priority issues - Accurately enter customer queries into company database - Issue RMA’s (Return Material Authorization) for product...
-
Tier 2 Technical Support Representative
4 days ago
Montréal, Canada Beanfield Technologies Inc. Full time**Our Company**: We are about building communities, not just networks. We believe that people are at the heart of everything we do. We’re committed to making life better for our customers, our employees, and the communities where we live and work. Founded in the underserved Toronto neighborhood of Liberty Village, we've always understood the importance of...
-
Field Technical Representative
3 days ago
Montréal, Canada Service Instukem Ltee Full time**Technical Sales Representative** **Instukem is a company with phenomenal growth. We act as an indispensable partner of our customers. We meet their cleaning and disinfection needs with our full range of innovative and eco-responsible products and services.** The Technical sales representative is responsible for ensuring the retention of existing...