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Operations and Events Manager

2 weeks ago

Edmonton, Canada EPIC Market Full time

EPIC Market is looking for an exceptional Operations and Events Manager to join our growing team and lead our vibrant venue. As a key leader within the business, this role will oversee the daily operations, lead our dedicated team, and ensure that everything runs smoothly. We are seeking a leader who will not only manage operations but also thrive in building a positive, inclusive, and collaborative culture within our team.

**What We're Looking For**:
**What You’ll Do**:

- **Operational Leadership**: Oversee all daily operations and ensure the smooth functioning of the venue, including ordering, scheduling, event coordination, and customer service.
- **Team Management & Culture Fit**: Lead, mentor, and coach a diverse team of staff to ensure efficiency and high service standards. Foster a positive and collaborative team culture that promotes open communication, inclusivity, and respect across both front and back-of-house teams.
- **Guest Experience**: Ensure the highest level of service to customers, stepping in to manage guest relations, resolve issues, and provide exceptional experiences at all touchpoints across the venue.
- **Coordination with Back-of-House**: Act as a key connection point between front-of-house and back-of-house management, ensuring smooth operations, clear communication, and collaboration across all teams.
- **Event Coordination**: Plan, organize, and execute events that align with EPIC Market’s mission, coordinating staff and resources for seamless delivery and ensuring a top-notch guest experience.
- **Systems & Procedures Development**: Develop and implement operational systems and procedures that ensure efficiency, consistency, and a high standard of service throughout both the front and back of house.
- **Technology Management**: Oversee the use of POS systems and other technology within the venue, ensuring seamless operation and troubleshooting as necessary.
- **Problem Solving**: Identify operational challenges and provide viable solutions independently, working within the constraints of the business to maintain smooth operations.

**What You’ll Bring**:

- Proven experience in a leadership or management role within the hospitality or events industry.
- Strong organizational skills with the ability to multitask and prioritize in a fast-paced environment.
- Ability to lead, mentor, and motivate a diverse team while fostering a positive, collaborative culture.
- Strong experience with operational systems, POS systems, and technology management.
- Excellent communication and interpersonal skills, with the ability to effectively coordinate across departments.
- A problem-solving mindset with the ability to make decisions independently and manage challenges with a calm, practical approach.
- Flexibility and adaptability to handle the evolving nature our business and of the hospitality and events industry.

**Why Join EPIC Market?**
- Be part of a growing, innovative team in a dynamic, fast-paced environment.
- Work alongside passionate business owners and a committed team in a culture of collaboration and respect.
- Opportunities for professional growth and career development as we continue to expand our event management across multiple partnering venue sites.

We're looking forward to meeting you

**Job Types**: Full-time, Permanent

Pay: From $50,000.00 per year

Additional pay:

- Tips

**Benefits**:

- Casual dress
- Company events
- Discounted or free food
- Flexible schedule
- On-site parking
- Store discount
- Work from home

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekends as needed

Application question(s):

- How many years of hospitality experience do you have?
- Name your top 3 skills.
- How many years of management experience do you have?

Work Location: In person

Expected start date: 2025-09-02