Call Centre Representative

2 weeks ago


Toronto, Canada Vice N Berg Cold Storage Full time

**Job Overview**

**Duties**
- Communicate effectively with customers via phone, ensuring a positive experience.
- Provide accurate information regarding products and services.
- Handle customer inquiries and resolve issues in a timely manner.
- Perform data entry tasks to maintain accurate customer records.
- Analyze customer needs and recommend appropriate solutions or services.
- Demonstrate excellent phone etiquette while interacting with customers.
- Engage in upselling opportunities when appropriate to enhance customer satisfaction.
- Collaborate with team members to improve overall service quality.
- Maintain knowledge of company products and services to provide informed assistance.

**Requirements**:

- Proven experience in customer service or call center environment preferred.
- Strong communication skills in English.
- Proficient in data entry with attention to detail.
- Ability to analyze customer needs and provide tailored solutions.
- Excellent phone etiquette and interpersonal skills.
- Familiarity with upselling techniques is advantageous.
- High school diploma or equivalent required; further education is a plus.

Join us as a Call Center Representative and become part of a dynamic team dedicated to delivering outstanding customer experiences

Pay: $17.00-$18.00 per hour

Flexible language requirement:

- French not required

Schedule:

- Monday to Friday

Work Location: In person



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