Assistant Store Manager I

The Assistant Store Manager at Coach demonstrates a high level of business acumen; delivering sales results through employee development and mentorship. Embodies a strategic mindset with a focus on sales floor leadership and engagement with customers, while inspiring a sales culture. Ensures Coach’s standards and competencies are top of mind. Possesses the ability to adapt to all roles within the store’s environment.
Sample of tasks required of role:
Understands organizational objectives and makes decisions in partnership with the Store Manager that align with Company priorities and values
Develop sales strategies, initiatives and growth across all categories; communicates goals to the team, tracks store’s performance at all times and achieves sales
Develops clienteling strategy, levering customer tools (Client Compass) to foster client development; implements and monitors over time, to achieve business goals and objectives in partnership with the Store Manager
Acts with customers in mind
Understands changes in market and customer behavior, with potential impact on business performance and supports the execution of sales strategies/tactics
Acts as brand ambassador in the market/mall to drive loyalty and business (i.e. charity events, local associations, mall initiatives)
Resolves customer issues in a timely manner while being solution-oriented and forward thinking; partners with the Store Manager and/or District Manager as needed
Helps to develop team to build long-term relationships with customers to drive business
Takes initiative; has a high level of ownership and accountability for results of self and others
Works directly with the Store/District Manager to protect and drive the needs of the business
Ensures all daily tasks are completed without negatively impacting service of Coach standards
Approaches challenges in direct and timely manner and takes action to course correct in the moment, when appropriate
Builds trusting relationships with peers and team; acts as advocate for the Brand
Welcomes feedback and adapts behaviors; creating short and long-term goals to achieve personal metrics and store performance
Delegates and empowers others
Creates enthusiasm and positivity for a shared vision and mission
Evaluates performance of team members and provides consistent and timely feedback; creates and modifies action plans for the continuous development in partnership with the Store Manager
Resolves performance problems using appropriate communication, coaching and counseling techniques
Adheres to all retail policies and procedures including POS and Operations
Leverage / understands Coach’s tools and technology to support Service and Operations of store
Recruits, interviews on-boards and works closely with Store Manager on strategies to maintain top-talent; while creating a talent bench
Manages daily operational tasks according to Coach standards including selling and service expectations, operations, payroll, human resources and loss prevention
Demonstrates strong business acumen; strategically forecasts in partnership with Store Manager, plans and budgets to the needs of the business (i.e. payroll, staffing, scheduling)
Maintains interior and exterior upkeep of building with partnership from the corporate office; communicating needs to ensure esthetic and safety requirements are met
Adheres to all retail policies and procedures including POS and Operations
Leverages and understands Coach’s tools and technology to support Service and Operations of store
Competencies required:
Drive for Results: Can be counted on to exceed goals successfully. Is consistently one of the top performers. Very bottom line oriented. Steadfastly pushes self and others for results.
Customer Focus: Is dedicated to meeting the expectations and requirements of internal and external customers. Gets firsthand customer information and uses it for improvements in products and services. Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect.
Creativity: Comes up with a lot of new and unique ideas. Easily makes connections among previously unrelated notions. Tends to be seen as original and value-added in brainstorming settings.
Interpersonal Savvy: Relates well to all kind of people up down and sideways. Inside and outside the organization. Builds rapport. Builds constructive and effective relationships. Uses diplomacy and tact. Can diffuse even high-tension situations comfortably.
Learning on The Fly: Learns quickly when facing new problems. A relentless and versatile learner. Open to change. Analyzes both successes and failures for cues to improve, experiments and will try anything to find solutions. Enjoys the challenge of unfamiliar tasks. Quickly grasps the essence and underlying structure of anything.
Perseverance: Pursues everything with energy, drive and a need to finish. Seldom gives up on anything before finishing,