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Bridal Store Assistant Manager

2 weeks ago

Toronto, Canada The Brides' Project Full time

**The Assistant Store Manager**will be responsible for the day to day operations of our retail bridal boutique. This includes client consultations, supervision of volunteers, key holder responsibilities including cash and credit card sales management and social media.

**Hours of Work**:
There is some flexibility in terms of which weekdays we open, but weekends are a must. Historically our hours have changed fairly often outside weekends to suit staff. We are hiring 2 part-time assistants to start, and these positions may extend to full-time as required.

Current store hours are:
Wed-Fri: 3-8pm

Sat/Sun: 10-6

**Job duties Operations**:

- Opening and closing the shop and tidying throughout the shift.
- Planning room assignments for brides and sharing with any other staff
- Soliciting gown donations from salons and designers
- Engaging with our charitable partners
- Receiving donations and pricing dresses accordingly, putting them online in our Shopify catalogue.
- Welcoming each bride, enforcing shop rules and helping each bride find the dress of her dreams
- Understanding and providing information to clients on fit and alterations procedures
- Inventory management via Shopify and Excel
- Processing payment for dress, veil and accessory purchases.
- Monitoring appointment timing and keeping staff on track with bridal clients
- Manage minor disputes or haggling and the rare client complaints
- Merchandising, particularly bridal accessories
- Purchasing and ensuring an adequate supply cleaning supplies, hangers, office supplies
- Ensuring that the boutique is clean and tidy
- Special events management - occasionallu we have fundraising events that the assistant managers will be responsible for organizing, staffing and running

**General Administrative Duties**:

- Responding promptly to all inquiries in a warm and friendly manner
- Tracking sales, updating sales spreadsheet
- Sending out receipts to salon donors/thank you cards

**Intern/Volunteer Management and Training**
- Interviewing, screening, hiring interns and any volunteers
- Mentoring, coaching and training according to individual volunteer needs
- Volunteer scheduling

**Other**:

- Engaging potential clients and industry partners
- Working with beneficiaries on social media posts and sharing our contributions with the public
- Working with other community groups and charities to find suitable home for excess stock/unsold dresses
- Focusing on continuous improvement - how can we better serve our clients, thank our donors, attract more suited clientele, streamline processes, etc.

**Desired skills and Experience**

Experience in a retail setting in a supervisory role would be ideal, in addition to:

- Willingness to learn about the bridal industry - from garment construction to fabrics/silhouettes and other design elements
- Exceptional organization skills and ability to take care of details while managing multiple tasks.
- Ability to meet deadlines with little supervision.
- Well developed communication and interpersonal skills with high degree of professionalism and maturity
- Attention to detail
- Ability to lead a team and develop others
- Excellent customer service skills
- Intermediate computer skills including MS office, social media tools and quick to learn our appointment booking system and Shopify back end
- Passionate about making a difference, and able to engage others
- Warm, approachable, and genuine personality
- Access to a vehicle an asset.
- Basic sewing skills as a minimum, more advanced skills an asset
- Problem solver/idea generator

**Job Types**: Part-time, Permanent, Casual

Pay: From $20.00 per hour

Additional pay:

- Commission pay

**Benefits**:

- Casual dress
- Flexible schedule

Flexible language requirement:

- French not required

Schedule:

- 8 hour shift
- Evening shift
- Every Weekend

Application question(s):

- Would you consider your sewing skills a) basic, b) intermediate, c) I can rock the machine, or d) what's a bobbin?
- Please describe your experience with social media: a) I have at least one year of experience doing this for my job, b) my own account has 10,000+ followers, c) I do great Tiktok reels, d) ain't got a clue or e) Other (please tell me more)
- Do you have access to a vehicle? Do you have a driver's license?

**Education**:

- Secondary School (preferred)

**Experience**:

- Fashion retail: 3 years (preferred)

**Language**:

- English (required)

Work Location: In person

Application deadline: 2024-12-31
Expected start date: 2025-01-06