Front Desk Manager

1 week ago

Squamish, Canada Trilliant Hospitality Group Full time

**Company Overview**

We work within the hospitality industry, providing exceptional guest experiences.
**Summary**

We are seeking a Front Desk Manager to join our team in Squamish. In this pivotal role, you will oversee front desk operations, ensuring that every guest receives outstanding service and support. Your contributions will be essential in upholding our commitment to excellence in hospitality.
**Responsibilities**
- Manage daily front desk operations to ensure smooth and efficient service.
- Supervise front desk staff, providing training and support as needed.
- Handle guest inquiries and resolve issues promptly to ensure satisfaction.
- Maintain accurate records of guest interactions and transactions.
- Oversee the check-in and check-out processes for guests.
- Collaborate with other departments to enhance the overall guest experience.
- Monitor performance metrics and implement improvements as necessary.
- Ensure compliance with company policies and procedures.

**Qualifications**
- Proven experience in a front desk or customer service role within the hospitality industry.
- Strong leadership skills with the ability to motivate a team.
- Excellent communication skills, both verbal and written.
- Proficiency in multi-line phone systems and hotel management software is preferred.
- Bilingual or multilingual abilities are an asset.
- Strong problem-solving skills and attention to detail.
- Ability to work flexible hours, including weekends and holidays.

**Call-To-Action**

If you are passionate about delivering exceptional hospitality experiences, we invite you to step into this exciting opportunity. Join us where your career can flourish

**Job Types**: Full-time, Part-time, Permanent

Pay: $23.00-$26.00 per hour

Expected hours: 30 - 40 per week

**Benefits**:

- Extended health care
- On-site parking
- Paid time off

Work Location: In person

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