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Front Desk Manager

3 weeks ago

Squamish, Canada Trilliant Hospitality Group Full time

**Company Overview**

Trilliant Hospitality Group manages a portfolio of hotels across Canada, dedicated to providing exceptional guest experiences and fostering a culture of hospitality excellence.

**Summary**

We are seeking a Front Desk Manager to join our team in Canada. In this pivotal role, you will oversee front desk operations, ensuring that every guest receives outstanding service while contributing to our mission of hospitality excellence.

**Responsibilities**
- Manage daily front desk operations, ensuring smooth check-in and check-out processes.
- Lead and train front desk staff to deliver exceptional customer service.
- Handle guest inquiries and resolve issues promptly and professionally.
- Maintain accurate records of guest information and transactions.
- Collaborate with other departments to enhance the overall guest experience.
- Monitor front desk performance metrics and implement improvements as needed.
- Ensure compliance with hotel policies and procedures.
- Foster a welcoming atmosphere for guests and staff alike.
- **Qualifications**:

- Proven experience in hotel management or front desk operations.
- Strong customer service skills with a focus on guest satisfaction.
- Excellent communication skills, both verbal and written.
- Ability to manage multiple tasks in a fast-paced environment.
- Familiarity with multi-line phone systems and hotel management software is preferred.
- Bilingual or multilingual abilities are an asset.

Pay: $20.00-$25.00 per hour

Expected hours: No less than 40 per week

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person