Regional Chief Operating Officer

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**What We'll Bring**:
At TransUnion, we are dedicated to finding ways information can be used to help people make better and smarter decisions. As a trusted provider of global information solutions, our mission is to help people around the world access the opportunities that lead to a higher quality of life, by helping organizations optimize their risk-based decisions and enabling consumers to understand and manage their personal information. Because when people have access to more complete and multidimensional information, they can make more informed decisions and achieve great things.

Every day TransUnion offers our employees the tools and resources they need to find ways information can be used in diverse ways. Whether it is helping businesses better manage risk, providing better insights so a consumer can qualify for his first mortgage or working with law enforcement to make neighborhoods safer, we are improving the quality of life for individuals, families, communities and local economies around the world.

**What You'll Bring**:
**Qualifications**
- Graduate caliber or above
- Demonstrable evidence operating as a Senior Leader

**Skills**
- Demonstrable experience of strategic thinking and implementation of strategy. Ability to develop strategic solutions based on the Global strategy, strong stakeholder management and understanding of external trends
- Expertise in analyzing highly complex problems; takes ownership through to resolution
- Strong interpersonal skills with the capability to influence and guide key internal and external stakeholders
- Clear focus on improving performance, giving commercial edge
- Excellent organizational, analytical, communication and interpersonal skills
- Strong evidence of successful team leadership in different environments
- Clarity of vision and proven ability to drive and embed change
- Ability to clearly define, monitor and improve necessary policies and processes encouraging continuous improvement
- Strong strategic and tactical business skills and an aptitude for using data to drive improved decision making
- Ability to do the detail but also summarize and articulate clearly to the leadership team
- Ensures a high-level of quality and customer service and instils/develops a culture of excellence

**Necessary experience**
- Deep expertise in operations, strong knowledge of the Regional Market, high level of technical competency
- Strong ability to influence at the regional president and CM2 levels
- Progressive management / leadership of broad cross functional teams
- Strong Business Acumen including ability to manage operations expenses and consult on impact of operations to P/L
- Collaborative and inclusive leader

**Personal characteristics**
- Exceptional leadership skills, determined, innovative and flexible with a strong work ethic
- Proactive and curious, capable of working with mínimal direction
- Initiative, impact and drive

**Impact You'll Make**:
The role of Regional Chief Operating Officer (COO) is the single point of accountability for all things related to Operations within the Region. As the trusted advisor to the Regional President and the Regional Leadership team, the COO ensures performance of Operations to all local regulatory standards while creating exceptional client and consumer experiences. The COO directly oversees critical aspects of the Canadian business including the onboarding of new clients, the acquisition of data sources, core production systems as well as business enablers such as analytics delivery channels and consumer servicing operations.

**Core Accountabilities / Responsibilities**:
**_Strategy _**

This role is key in shaping and executing the Operations Strategy in the Region, ensuring alignment to the Enterprise Strategy and its execution in Region
- Lead the development of the Regional Operations strategy (in line with the global strategy) and clearly define, deliver and communicate the strategy to all staff; using it to inform business objectives and decisions within the risk appetite of TransUnion
- Communicate and reinforce the approach to setting risk appetite and managing risk within Regional Operations
- Support the evolution and execution of the International Operations Strategy and play a fundamental role in executing the Global Operations Strategy in the region.

**_Operational Excellence _**

This role is critical in protecting TU’s reputation, in Region and Globally
- Guide workflow strategy of all essential business processes, continuously reviewing the efficacy of current Operations functions to drive maximum efficiency
- Onboard clients and ensure that all regulatory requirements are met and aligned with the overall TransUnion strategy
- Operate and assure Data Source, Loading, Processing, Storage, Use and Retirement operational procedures, as defined in the Data Governance Framework
- Handle complaints and disputes in line with the relevant regulatory regime