Life Insurance Administrator

2 weeks ago

Vaughan, Canada Masters Insurance Full time

The Company

Established in 1966, Masters Insurance is one of Ontario’s largest, independently owned brokerages that specializes in insurance and bonding solutions for the construction and development industries. As a rapidly growing company with an enduring passion for supporting our businesses, and our communities, we also offer personal and commercial insurance, group benefits and financial planning services.

Position Summary

**Benefits**:

- Advancement opportunities
- Competitive salary and benefits, including group health and dental, as well as retirement benefits
- Dedicated training and mentorship
- Educational reimbursement for recognized licenses and designations
- Hybrid work schedule
- Epic year-round employee events
- Wellness programs, including special initiatives for new moms
- Opportunities to give back to our communities through philanthropic programs
- Membership to an exclusive employee discount program
- Free parking
- Masters assist employees by paying for work related courses, as well as annual licensing and designation fees, including Life License designations_

Key Accountabilities

Life Insurance
- Place order for all necessary insurance policy underwriting requirements
- Proactively follow up on all pending cases to ensure company service standards are met
- Ensure that all policy issuance and settlement processing steps are carried out in a timely and compliant manner
- Provide Advisors with updates on ongoing policy cases
- Identify potential concerns/issues and assist Advisors with solutions
- Provide quotations for proposed policy changes
- Respond to client calls and answer queries relating to coverage and billing
- Resolve issues regarding client premiums, account reconciliation, and other issues as they arise
- Maintain hardcopy and electronic client files
- Provide backup to team members during periods of absence
- Prepare annual commission report for auditors
- Perform other related duties and special projects, as required

Administrative Duties
- Maintain and update the filing system, including ensuring all documents and paperwork are filed and logged accordingly in the system
- Log existing and terminated client files
- Other administrative duties such as printing, photocopying and scanning of documents
- 3+ years of administrative experience in the life insurance industry
- Knowledge of life insurance terminology and products
- Experience with insurance carriers’ products, software and websites
- Advanced proficiency in Microsoft Office Program: Excel, Word, PowerPoint and Outlook
- Proven accurate data entry skills and attention to detail
- Life License (LLQP), or the willingness to obtain within 1 year of continuous employment
- Excellent organizational and effective time management skills
- Ability to work independently while being committed to functioning as a team player
- Professional interpersonal and communication skills, both verbal and written
- Ability to multi-task in a fast-paced and challenging environment
- Post Secondary education is preferred

Skill Sets Required
- Effective interpersonal and communication skills, both verbal and written
- Excellent organizational and time management abilities
- Self-motivation with ability to problem-solve with limited supervision
- Flexibility to work in a fast-paced and dynamic environment with changing priorities
- Ability to work independently and as a team member
- Accurate data entry skills with a strong attention to detail

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