Bilingual Mortgage Information Specialist
1 week ago
Job Summary
The Mortgage Information Specialist, reporting to the Manager, Customer Service, works in a high-volume contact centre answering general mortgage insurance questions and responding to specific information requests.
**Responsibilities**:
- Provide the highest level of customer service in a fast-paced, high-volume contact centre environment.
- Provide accurate premium calculations and quotes to our lender partners.
- Support the Eastern Underwriting Centre by following-up on outstanding appraisals as required.
- Administer and provide ongoing support to lender partners with respect to Sagen systems.
- Possess general knowledge of Sagen business functions in order to effectively redirect inquiries.
Skills and Qualifications
- Bilingual - Fluent in English and French (written and verbal).
- Completion of a Post-Secondary degree/diploma.
- Experience working in banking industry with working knowledge of mortgages lending processes and credit.
- Demonstrated customer service skills including experience working in an inbound contact center environment.
- Demonstrated organization skills and the ability to multi-task.
- Ability to work various shifts between the hours of 8am to 6pm est. Monday through Friday
- Possess general knowledge of Sagen’s business functions in order to effectively redirect inquiries.
- Possess basic knowledge of underwriting philosophy and practices.
- Knowledge of appraisal platforms is an asset.
Sagen will provide accommodations to applicants with disabilities throughout the selection process to meet their individual needs.
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