Full Time Guest Service Representative

2 weeks ago

Burlington, Canada Quality Hotel Burlington Full time

Job description

The Quality Hotel Burlington is looking for a full time professional, energetic, guest centric, friendly individual who loves interacting with people If you have those personality traits and have customer service experience, consider this position as a suitable role for you. Hours of work will be varied. Please read the job duties and expectations below.

**Guest Service**

Checks guests into and out of the hotel in an accurate, speedy, and courteous manner

Efficiently handles all payments received

Balances/verifies all monetary transactions in the appropriate accounts

Ensures that all hotel keys are distributed to the appropriate parties and that guest privacy is maintained

Responsible for maintaining all documentation regarding room registration, changes, charges, credit card transactions, customer service and maintenance issues

Offers guests assistance whenever possible

Responsible for resolving escalated customer relations issues

Answers inquiries pertaining to hotel policies and services

Must respond to and follow-up on all guest requests to ensure customers are satisfied with the hotel’s services and accommodations

Responsible for positively representing and promoting the property

Ensures systems and procedures are in place and followed for guest safety and security

**Other Duties as Assigned**

Ensures that the lobby and front desk area is clean, organized, visually appealing, and well stocked with all necessary supplies

Properly compiles, completes, and distributes reports to all management and relevant staff

Reports any maintenance, security, or safety issues to the appropriate staff

**Requirements**:
Positive attitude and excellent communication skills

Previous hotel/resort front desk experience preferred

1-3 years of guest service/customer service required

**Job Types**: Full time, permanent

**Salary**: From $16.50 per hour

View public job page

**Job Types**: Full-time, Permanent

**Salary**: $16.50 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

Work Location: One location

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