Guest Service Agent

Hampton Inn & Suites by Hilton will be the newest hotel in Burlington. The hotel features easy access as it is located directly on Appleby Line just a minute north of the Queen Elizabeth Way (QEW) and within short proximity of the captivating and beautiful shores of Lake Ontario.

With 108 fresh and modern rooms, free WiFi, complimentary hot breakfast, a state of the art multi sport simulator room, pool, fitness facility as well as friendly service, full of Hamptonality, our guests can be guaranteed an incredible stay.

**Duties and Responsibilities**
- **Reporting to the Front Desk Supervisor, you will**:_
- Maintain a warm and friendly demeanor at all times with guests and associates;
- Comply with all company standards and brand standards, if applicable;
- Interact with all guests during check-in and check-out procedure;
- Create and cancel reservations as required, handle check in and check outs;
- Greet all incoming and outgoing calls in a professional and timely manner;
- Maintain proper operation of Front Desk telephones, be familiar with daily sell rates;
- Balance and prepare individual paperwork for closing of shift with hotel standards;
- Work closely and maintain proper communication with all hotel departments;
- Handle guest registration and room assignments, accommodating special requests whenever possible;
- Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in an efficient and friendly manner;
- Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events, directions, local attractions, check cashing, gift shop, safety boxes etc.;
- Perform other duties assigned by supervisor or department manager.

**Job Requirements**
- Experience working in a customer service role is an asset. Demonstrated exceptional guest/customer service skills with a passion for anticipating and exceeding guest expectations.
- Computer literate in Word and Excel. OnQ experience is an asset.
- Results oriented with the ability to be flexible and work well in a busy and demanding environment.
- A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with mínimal supervision.
- Must be friendly, energetic, and enthusiastic and self-motivated, with a professional appearance.

**Responsibilities**:

- Answer guest questions.
- Answer the phone.
- Ensure that customer needs are being met.
- Fill out guest surveys and provide customer comments to the management team.
- Know the hotel's location, directions, amenities and other information.
- Know emergency policies and procedures.

**Salary**: $18.00 -19.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Flexible schedule
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- Weekend availability

Ability to commute/relocate:

- Burlington, ON L7L 5H9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hilton Front Desk: 1 year (preferred)

Work Location: In person

**Salary**: $18.00 - $19.00 per hour

**Benefits**:

- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Paid time off

Schedule:

- 8 hour shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
- Weekends only

Ability to commute/relocate:

- Burlington, NC: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Hotel experience: 1 year (required)

Work Location: In person

Pay: $18.00-$19.00 per hour

**Benefits**:

- Company events
- Dental care
- Employee assistance program
- Extended health care
- On-site parking
- Paid time off
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- Weekend availability
- Weekends only

Supplemental pay types:

- Retention bonus

Ability to commute/relocate:

- Burlington, ON L7L 5H9: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Hotel Front Desk: 1 year (required)

Work Location: In person