Coordinator, Client Relations

2 days ago

Thunder Bay, Canada St Joseph's Care Group Full time

**Bargaining Unit: NON-UNION**

**Status: Full Time**

**Department: Quality**

**Site: St. Joseph's Hospital**

**Shifts: Days**

**Annual Salary: $72,325 - $90,421**

Reporting to the Director - Quality, the Coordinator - Client Relations & Quality is dedicated to improving the client and family experience, and is accountable for implementing and maintaining a comprehensive client relations process. This position plays an essential role in the integration of People Centred Care principles and practices.

**Qualifications**:
**Education/Experience**:

- Post secondary degree in public health, health sciences, health administration, public relations or other related field
- Minimum 3 years experience working in a healthcare setting
- Experience developing engagement strategies
- Education and experience in Conflict Management
- Experience working with volunteers

**Skills/Abilities**:

- Advanced use of software including Microsoft Word, PowerPoint, and Excel
- Superior ability to communicate effectively and concisely, both orally and in writing to a variety of audiences that builds support, educates and promotes understanding
- Strong assessment, decision making and organizational skills
- Development of frameworks, guidance and promotion for corporate uptake of initiatives
- Effectively prioritize urgent and emerging activities, and negotiate change to meet deadlines
- Experienced in identifying broader system issues to the appropriate stakeholders for positive change
- Understanding of relevant legislation and standards (e.g. ECFAA, FLTCA, Accreditation Canada)

**Assets**:

- Knowledge of Indigenous cultures, languages and traditions is an asset
- Ability to converse in French or an Indigenous language is an asset

**CONDITIONS OF EMPLOYMENT**
- This position shall be conditional upon a satisfactory Criminal Record and Judicial Matters Check (CRJMC) where indicated, to ensure the absence of relevant criminal convictions.
- Will be required to travel to various work locations and provide own transportation.

**_St. Joseph's Care Group is committed to providing high quality client-centred care by building a respectful and inclusive workforce that reflects the diverse population it serves. Individuals who speak a second language including French, Finnish, Italian, Ojibway, Cree, Oji-Cree, etc. are encouraged to apply. _**

**_Upon request, accommodations due to a disability are available throughout the selection process._**
**_ _

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