Claims Representative

**Internal job Title**:Online Inspections Adjuster - _Must speak English and French Canadian_

**Location**: Remote in Quebec

**Job Overview**:
This position provides support to agents, clients, and customers by adjudicating claims, providing claims status, and resolving or escalating customer issues. Communicate effectively with all levels of the organizations. In executing the duties of the role, claims adjuster will ensure the proper documentation, adjudicate per the terms and conditions of the contract, utilizing available resources, and meet schedule expectations informing management of any changes.

**Responsibilities**:

- Must read, write, and speak fluent French (Canadian dialect) and English
- Adjudicates claims from all inspection queues within defined metrics
- Handles claims related calls per work schedule performing within defined metrics
- Order inspection when applicable
- Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor
- Master understanding of clients, agents, and contract terms and conditions
- Understand exceptions based upon dealership, agent, or client as noted in system
- Escalates issues to team lead, supervisor, or managers when unable to de-escalate
- Notify Supervisor when possible fraud is suspected
- Participate in all training as required to perform the duties of the role
- The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities._

**Job Requirements**:

- High School Diploma or equivalent combination of education and experience required. _College degree preferred_
- Flexibility of schedule _**required**_
- Ability to work every third Saturday
- Must have strong computer skills and the ability to troubleshoot and service policy issues
- Must be proficient in Windows and MS-Office Products
- Strong analytical and problem solving skills
- Superior verbal/written skills and communications skills
- Strong interpersonal skills essential.
- Exercises sound judgment when interacting with customers
- Must be able to successfully pass a background check

**About Safe-Guard Products International**:
Safe-Guard Products International is the leading provider of branded vehicle protection products in the finance and insurance space to the automotive, RV, marine and motorcycle/powersports industries. We are a proud partner to Original Equipment Manufacturers (OEMs), top retailers, and independent agents across the United States and Canada. In nearly thirty years, we have grown to power a client roster of over 50 leading protection brands and protect over 16 million consumers under Safe-Guard contracts. Our success is driven by over 700 employees, who serve over 12,000 dealers and support contract holders across the U.S. and Canada.

Safe-Guard continues to experience dynamic growth and has earned a stellar reputation from our clients, dealers, and peers by providing: 1) the highest quality protection products in the industry, 2) a broad platform of branded product, technology, marketing, and training solutions, and 3) an unwavering commitment to uncomplicated care and customer service.
- Safe-Guard Products International is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, disability or protected veteran status, or any other status or characteristic protected by federal, state, or local law._

**Job Types**: Full-time, Permanent

Schedule:

- Weekend availability

**Language**:

- English (required)
- French (required)

Work Location: Remote