Consumer Information Officer

2 weeks ago

Remote, Canada Insurance Bureau of Canada Full time

**About IBC**

Insurance Bureau of Canada (IBC) is the national trade association representing home, car and business insurance companies. IBC works on a wide range of compelling issues that are important to our industry and Canadians, including, but not limited to, adaptation to climate change, advocating for modernized auto insurance systems, sustainable finance, cyber insurance and road safety.

**SUMMARY**:
Insurance Bureau of Canada (IBC) is looking for 3 part-time (casual) Consumer Information Officers to provide the public with insurance information by directly handling consumer inquiries with respect to general insurance.

**DUTIES AND RESPONSIBILITIES**
- Contribute to public awareness by assisting consumers on matters relating to insurance coverage and claims
- Maintain a high degree of technical knowledge by monitoring legislative changes, policy changes, and policy coverage
- Conduct outside presentations / participate in exhibitor trade shows
- Record and follow-up on all consumer inquires as necessary
- Alert manager on changes impacting the Consumer Info Centre including market trends
- Attend on-site after severe weather events providing general insurance information

**QUALIFICATIONS**:

- Proven track record with a minimum 20 years experience in the property and casualty insurance industry
- Understanding of all aspects of property and casualty insurance
- Problem solving and coping skills, with adaptability to frequent change
- Strong written and oral communication skills
- Proficient in Microsoft Word and Outlook
- Professional and pleasant telephone manner
- Insurance industry designations an asset
- Ability to speak French is an asset

IBC is committed to providing reasonable accommodations for people with disabilities. Applicants need to make their needs known in advance.

IBC is proud to be an equal opportunity employer. Alongside a commitment to excellence, IBC is also committed to building a diverse working environment with hiring practices that encourage diversity in all its forms, including race, gender, sexual orientation, religion and ethnicity, among others.

**Job Type**: Part-time
Part-time hours: 7 per week

**Benefits**:

- Work from home

Schedule:

- 8 hour shift
- Day shift

Work Location: Remote

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