Customer Success Manager

**About the Job (Remote Option Available)**

This is a great opportunity to join the growing Customer Success team at ClearRisk, a rapidly scaling company within the Newfoundland Tech Sector. ClearRisk prides itself on the amazing team we have built to support the customers and each other. We have a collaborative team of Sales Executives, Customer Success, Developers and Product Specialists who are committed to ensuring the success of our staff and customers.

**About ClearRisk**:
ClearRisk is a high-growth SaaS company focusing on risk and claims management. Based in St. John’s, Nfld, ClearRisk has been creating solutions for enterprise customers since 2006.

**Integrity. Teamwork. A passion for Technology.**

Reporting to the Director of Customer Success, we are in search of an exceptional Customer Success Manager to join our growing team. We are in business to optimize the risk of our customers. We keep people from harm and help our customers be more successful. Our cloud-based claims and risk management solutions provide customers with a suite of tools and insights built for industries such as municipalities, utilities, real estate managers, oil & gas companies, retailers and more. Implemented in over 150 organizations across North America, our solutions lower insurance and risk management costs while giving meaningful data insights that drive business growth.

**Who you are**:

- Customer Focused
- Ultimate revenue generator - upsell existing customer base
- Uncover hidden opportunities for increased ROI
- Strong communication - written and verbal
- Good time management and organization
- Quick to Adapt / Flexible
- Confident decision-making and judgment
- Ability to problem solve and think outside of the box
- Accountable and dependable
- Professional and work with integrity

**Why ClearRisk**:

- We’re growing, that means you’ll grow
- We have an awesome office space with a flexible work environment; as well as the ability for remote work
- We offer a culture of openness and idea generation;
- We pride ourselves on transparency and keeping it real;
- From the most senior to the newest team member, we provide open access to decision-makers and career-building work;
- We prioritize diversity, inclusion, and community building
- We’re super fun
- We have a competitive compensation package.

**What you will be doing**:

- Work directly with the Director of Customer Success and our team of Customer Success Managers to help execute our strategic vision for the Customer Success team
- Lead upsell/cross-sell initiatives and the opportunities arising from it
- Manage customer renewals and lifecycle
- The main point of contact for customer-related matters
- Assist customers with all stages of the lifecycle journey - onboarding through to renewal
- Communicate regularly with customers, including touchpoints, product feedback sessions, new features and functionality
- Collaborate with marketing, product/development and sales for feature requests, product requests, and upsell campaigns
- Update ClearRisk’s Customer Success processes, methodology and structure.
- Monitor customer implementations to ensure deadlines are met effectively and communicate updates to customers accordingly
- Advocate the voice of the customer by representing their feedback, ideas and interests in areas such as product improvements, service and support
- Assist in demonstrations and training for new features and functionalities of the product
- Build and maintain strong, long-lasting relationships with each customer throughout every stage of their lifecycle (scoping, implementation, support, adoption and renewal)

**What you will bring**:

- 2-5 years related experience within insurance/risk management/Customer Success environment (SaaS experience preferred)
- University degree or college diploma in business administration, insurance or risk management or equivalent
- Ability to meet deadlines, effective prioritization and multitasking, and time management skills
- Strong written and verbal communication skills.
- Energetic, self-motivated, and results-oriented.
- Outstanding ability to form lasting relationships with customers
- Proven team player who is both flexible and adaptable.
- A well-defined sense of diplomacy, including solid negotiation, conflict resolution, and people management skills.

We are looking for a driven individual who is looking to build their career. This exciting opportunity is one that will go as far as you choose to take it. This is a full-time permanent position with a competitive salary and benefits package.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

**Job Types**: Full-time, Permanent

**Salary**: $50,000.00-$70,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Flexible schedule
- On-site parking
- Paid time off
- Work from home

Schedule:

- Monday to Friday

Work Location: Re