Customer Service Assistant

4 days ago


Winnipeg, Canada GATEWAY AUTOBODY LTD Full time

We are seeking a Customer Service Assistant to join our team

Gateway Autobody is a family-owned automotive repair shop in East Kildonan

**Responsibilities**:

- Be sensitive and aware of customer needs and concerns.
- Show genuine empathy and understanding while building legitimate rapport.
- Ensure that administrative paperwork is completed accurately and in a timely fashion.
- Remain aware of the details when creating, completing and submitting files to the insurer.
- Schedule customer estimate and repair appointments.
- Providing proactive customer updates as required.
- Maintaining an orderly work-space and organization of files/workload.
- Arrange Rental vehicle for customer and create rental contracts
- Update customer information in CRM system
- Assists customer service specialist by ensuring all payments are received, scanning documents into the system.
- Other duties as assigned.

Qualifications:

- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Strong attention to detail
- Fluent in Microsoft Office Products

**Job Types**: Full-time, Permanent

**Salary**: $12.00-$18.00 per hour

Schedule:

- 8 hour shift

COVID-19 considerations:
Plexiglass barriers; Masks are optional unless sick.

Ability to commute/relocate:

- Winnipeg, MB R2K 0Y4: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)



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