General Manager Yyz Ground Handling Operations

Job DetailsDescription

Main accountabilities include:

- Ensuring service delivery to customer airlines in accordance with airline contracts and within the agreed budget level.
- Fully responsible for all aspects of the station operations. Services offered at the station include Passenger, Ramp Handling, Cabin Cleaning and GSE Maintenance.
- Fully accountable for the financial performance and compliance with Corporate Governance, legal and quality aspects of the Menzies businesses in the station.
- Regularly interacts with customers to promote the station and to measure the level of customer satisfaction. Uses customer feedback to constantly develop and improve capabilities and processes.
- Ensuring safety and security procedures are according to standards set within the Menzies Health & Safety Regulations and according to international aviation standards.
- Implementation of the company policies and procedures, promoting sound safety, security and people management practice.
- Ownership for Customer Services operations and situational awareness and integrity of Terminal and Groundside operations, including being the single point of contact.
- Full accountability for Health & Safety issues, operational and financial performance regarding Ground Handling operations within the business unit.
- Monitor airline volumes and forecasts; and based on information, pre-plan to mitigate potential impact to ground handling operations and flow.
- Lead and motivate hard working teams to deliver excellent quality and productivity. Directing and motivating Managers to achieve agreed targets.
- Routine liaison with Senior Management, Airport Operations Directors, handling agents, customs, immigration and security officials as well as other airport stakeholders.
- Provide reports as required and analytics around service delivery measurements.
- Analyse issues and establish operational priorities; identify gaps and/or changes required to policies, SOP’s or other protocols and provide this information to the applicable Functional Managers.
- Leadership, management, planning and coaching of teams to ensure safe and secure operations, including identification and resolution of complex situations, implementing IRROPS procedures as required.
- Planning resource allocation for the station.
- Responsible for Menzies relevant audit requirements related to the business unit.
- Supporting the development of the business unit with accurate and timely project work.
- Managing the station equipment planning cycle.
- Responsible for ensuring compliance with Airport policies including but not limited to Public Safety, Security, SeMS, IMS practices, Environmental policies, Workplace Health & Safety and all other governances through Transport Canada.
- Ensuring compliance with all internal and external operational and administrative requirements.
- Responsible for Revenue, Payroll and Accounts Payable functions related to the business unit.
- Prepare financial reports and analyse trends, costs, revenue and obligations incurred to predict future revenue and expenses.
- Generate financial statements for the business unit and explain differences/variances in revenue, labour and operating costs against budget.
- Interface with internal and external auditors as required, with responsibility for year-end auditing process related to the station.
- Other duties as assigned.

Qualifications and Experience:

- 5 to 7 years management experience in Ground Handling business.
- A proven track record in managing a business unit with more than 10,000 turns per year.
- Financial management skills of a medium to large size business.
- Fully conversant with airline ground handling procedures, aviation safety and security procedures.
- Solid knowledge of ramp GSE.
- Good working knowledge of IATA Standard Ground Handling Agreement.
- Demonstrated ability to influence, collaborate and negotiate cross functionally in unionized and non-unionized environments. As well with external stakeholders to achieve results.
- Solid knowledge of narrow and wide body aircraft operations.
- Knowledge of airline, inspection agency, passenger process and baggage handling procedures as they relate to Service Delivery.
- Experience in operational planning and resource allocation.
- Understanding of the wider airport operational environment.
- Experience and understanding of the commercial issues in aviation.
- Ability to successfully manage under pressure and respond to critical and or changing priorities throughout the day.
- Computer literate with knowledge of Microsoft Word and Excel.
- Experience in Health and Safety management.
- Must be able to obtain and retain a Transportation Security Clearance.
- Must be available and flexible to work variable shifts including weekends and holidays.