Operations Technical Consultant

2 weeks ago

Montréal, Canada Echelon Insurance Full time

**About Us**:
Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers

**Who we are**:
Get ready to drive your career forward. Life at Echelon is fast paced, performance-driven and rewarding. We value our Associates' career growth and ongoing professional development - and we regularly recognize their achievements and outstanding results.

We are caring. We are leaders. We are innovators. We are collaborative.

We work hard and play hard. We're about doing what's right and feeling good about it.

**Position Details**:
**What You Will Do**:
The Operations Technical Consultant will be responsible for leading and participating in Department level Technology projects. This role will be a critical resource for Technology related projects to identify or confirm business requirements, system functionalities and regulatory compliance on behalf of Claims.
- Support the development & delivery of GuideWire Claims Center
- Develop and deliver progress reports, proposals, requirement documents and presentations
- Proactively manage project scope, identify risks, and devise contingency plans with management
- Lead the management of the customer complaints for the Quebec region with triage to the respective business unit, logging of complaints and with offering solutions that improve the experience for our customers and broker partners

**Who You Are**:

- Minimum 10 years’ claims handing or direct related experience
- Minimum 2 - 5 years’ experience leading IT related projects
- Minimum 2 years’ experience with GuideWire Claim Centre
- University degree or college diploma is preferred
- CIP designation or working towards is an asset
- Provincial Licensing if / where required
- Bilingual in English and French (verbal and written communications)

**What’s In It For You**:

- Competitive total compensation and benefits package
- Annual shared success program based on performance
- Annual merit increases based on performance
- Registered Retirement Savings Plan with a matching contribution component
- Complimentary CAA Membership

**Our Commitment**:
We are an equal opportunity employer and are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005 (AODA). Echelon Insurance will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.

As an organization we are focused on safety, which includes the safety and well-being of our Associates. Therefore, you must be and remain fully vaccinated as a condition of employment.

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