Technical Accelerator Consultant

**Company Description**:
Tout a commencé sous le soleil de San Diego, en Californie, en 2004, lorsqu’un ingénieur visionnaire, Fred Luddy, a vu le potentiel de transformer notre façon de travailler. Aujourd’hui, ServiceNow se présente comme un leader mondial du marché, apportant une technologie innovante améliorée par l’IA à plus de 8 100 clients, dont 85% des entreprises du Fortune 500®. Notre plateforme intelligente basée sur le nuage connecte de manière transparente les personnes, les systèmes et les processus pour permettre aux organisations de trouver des méthodes de travail plus intelligentes, plus rapides et meilleures. Mais ce n’est que le début de notre voyage. Joignez-vous à nous dans la poursuite de notre objectif de rendre le monde meilleur pour tous.

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It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

**What you get to do in this role**:
Be a core part of a new team we are building in Montreal, Canada. The role of the **Technical Accelerator Consultant is** part of ServiceNow Impact, our newest product. ServiceNow Impact personalizes customers' digital transformation journey on the Now Platform and accelerates customers’ time-to-value.

As part of the global customer success organization, this role will help customers unlock business value and accelerate the adoption of the ServiceNow products they have purchased by delivering our technical accelerators.
- Present and deliver offerings from our portfolio of technical accelerators to large enterprise customers remotely
- Prepare all client-facing and internal deliverables that are technology-related
- Identify and drive process improvement opportunities, guide best practices development, and mentor/guide junior team members.
- Participate in the development of new offerings for our technical accelerator portfolio
- Engage with customers’ requests in Impact including scoping of the level of effort as part of technical accelerator recommendations.
- Demonstrate the product, both standard and tailored to customer needs.
- Responsible for understanding customer’s business and technical needs and relating them to the Impact products.
- Develop and maintain strong working relationships with global Impact team members
- Drive the continuous improvements of our implementation methodology and service offerings based on client experiences
- Mentor resources and peer review development work

**Qualifications**:
**To be successful in this role you have**:

- Proven technical and business process experience in leading the development and delivery of ServiceNow solutions in client environments
- Knowledge of technical components such as LDAP, SAML/SSO, and integrations that make use of these technologies.
- Experience with any of the product areas: ITOM/ITAM/SPM/GRC/Platform/SecOPS/Integrations/Performance Analytics/HRSD
- Ideally experience with AI/ML technology and preferably experience with ServiceNow Virtual Agent, Predictive Intelligence and Performance Analytics products
- Experience with Web Technologies (XML, HTML, JavaScript, Web Services, etc.) and working in a SaaS environment
- Experience working with Agile methodologies
- Excellent written and verbal communication skills with the ability to clearly articulate solutions to complex technical problems.
- Excellent interpersonal skills, customer-centric attitude, and experience working with cross-functional teams and multi-level stakeholders.
- (Fluency in French is a plus).
- Prepared to study for, obtain, and maintain ServiceNow certifications.
- Committed to wowing customers, ensuring that actions contribute towards measurable value for the customer, and generating customer success stories.
- Loves to win as a team and work efficiently in a collaborative environment.
- A desire to contribute to our best place to work where everyone can be their best self and feel an amazing sense of belonging.
- Have a hungry and humble mindset; and proactively seek help when challenges arise.

**Additional Information**:
**Work Personas**

Nous adoptons une approche basée sur la flexibilité et la confiance vis-à-vis de notre monde du travail distribué. Les personas de travail (flexibles, à distance ou requis au bureau) sont des catégories qui sont attribuées aux employés de ServiceNow en fonction de la nature de leur travail. Cliquez ici pour en savoir plus.

**Equal Opportunity Employer**

**Accommodations**

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