Agent Management Systems Coordinator

**Agent Management Systems Coordinator - International - FT SS**
- (32015)

**Find Your Spot at Humber**
At Humber, our career paths open up a world of infinite possibilities for you to explore. People are at the heart of the Humber experience. Here, every day we work shoulder to shoulder to deliver excellence, and in doing so, we redefine what it means to be a leader in polytechnic education. Humber employees are a diverse group of committed, caring and fun-loving people.

We take finding and growing the right talent very seriously. We strive to find and nurture extraordinary employees who bring their best each day.

If you are interested in working in higher education and are looking to contribute to the largest Polytechnic in Ontario, as we shape the future of our students and communities, here is your opportunity to join our team.

**Job Details**:
**Position Title**: International Agent Management Systems Coordinator
**Status**: Full Time Support Staff
**Hours**:37.5 hours per week
**Faculty/Department**: International
**Campus/Location**:North Campus
**Salary**:FT Support Payband H (Start $36.29 - Max $42.13)**

**About the International Agent Management Systems Coordinator Role**:
The International Agent Management Systems Coordinator, reporting to the Associate Director, International Operations, will administrate the system used to manage our International agent partnerships. The incumbent will be the main point of contact for hundreds of current & prospective agents, providing technical support & information about their partnership with Humber.

The incumbent will coordinate the completion of agent contractual agreements, their renewals and cancellations. The incumbent is the administrator for the CRM system that will manage these agent partnerships & contracts. The incumbent designs and updates complex workflows in this system to automate personalized templates sent to each agent with information specific to their agreement.

The incumbent will work with the recruitment managers and associate directors to support agent operations in these additional ways:

- Tracking and monitoring inventory levels of promotional materials & coordinating shipment of those materials both locally & globally
- Organize on-campus international activities supporting visiting delegations

The incumbent at times may deal with sensitive and highly confidential information and communicate directly with the public, agents, applicants, registered students, faculty, and college administrators.

**About You**:
You are passionate about working at Ontario's largest Polytechnic; you thrive on improving productivity and quality that contribute to team success If this sounds like you, keep reading:
**Education**

**Experience/Skills**
- Practical experience collaborating with International agents in a post-secondary environment
- Demonstrated knowledge as admin of CRM system
- Practical experience in a complex, fast-paced, diverse service environment that involves cross-cultural sensitive information, financial transactions, tracking, and inquiry management.
- Excellent oral and written communication skills with the ability to explain complex policies and procedures concisely and effectively.
- Strong knowledge of Microsoft Office Suite for managing stored files & sharing content with the team in an organized manner.
- Fluency in a second language other than English is strongly preferred. Languages considered valuable to this position are Arabic, Farsi, Hindi, Italian, Japanese, Korean, Mandarin, Portuguese, Punjabi, Russian, Spanish, or Vietnamese.

**What's in it for you?**
- An opportunity to be a part of building Humber's future.
- Be part of a diverse, hard-working, and supportive team.
- Tools and technology that will allow you to succeed at your job.
- Amazing perks

We thank you for your interest in working with Humber Polytechnic. Only applicants selected for an interview will be contacted. Consideration for Support Staff (Article 17 of FT Support Staff and Article 19 of PT Support Staff) positions will be given to internal employees in accordance with the respective Collective Agreements.

**Equity, Diversity, and Inclusion**
Humber Polytechnic is committed to a workforce that reflects the diversity of our students and our city. We actively seek Indigenous Peoples and individuals from equity-deserving groups with demonstrated skills and knowledge to deal with all aspects of equity, diversity and inclusion in a post-secondary environment.

Humber supports employment equity. Racialized workers, women, Indigenous workers, LGBTQ2S+ workers and workers with disabilities are encouraged to apply. For the purpose of statistical data collection, applicants are strongly encouraged to voluntarily self-identify. Humber’s diverse workplace also supports Francophone workers and young workers.

**Accommodation**
Humber Polytechnic is committed to accommodating applicants with disabilities throughout the hiring process, in accordance