International Student Services Office Administrator

2 weeks ago

Niagara, Canada Niagara College Canada Full time

Located in the heart of the Niagara Region - just minutes from one of the world’s most well-known tourism destinations - Niagara College offers more than 130 innovative programs between our campuses in Welland and Niagara-on-the-Lake. Since opening its doors in 1967, Niagara College has grown to become a leader in education and training and one of the most enterprising colleges in Canada.

**Responsibilities include, but are not limited to**:

- Creates queries, analyzes data, and filters to produce custom reports
- Creates, maintains, and sends scheduled and ad hoc outgoing communication
- Develops and maintains process manuals and reference materials for the Tier 2 supports and frontline
- Oversees daily scheduling and queuing of Tier 2 support services
- Supply ordering, office space allocation, ITS and FMS requests
- Effective management of the daily office operations
- Welcoming and assisting visitors and students in the office

**Qualifications**:

- Two (2) year diploma/degree in Business or Office Administration or similar field of study
- Minimum of two years experience in a high volume office environment with a focus on customer service
- Experience servicing culturally diverse clients preferably within an academic setting
- Exceptional time management and scheduling skills
- Proven organizational skills
- Strong communication and prioritizing skills
- Proven experience in high volume triage situations
- Strong customer service and public relations/interpersonal skills
- Working knowledge of Microsoft Office Suite
- Second language preferred

We also provide a balance of on-campus and remote work through our recently introduced Remote Work Policy. As a place-based organization all positions will involve some degree of on campus work.

While we thank all applicants, only those selected for an interview will be contacted.

If requested, accommodations will be made to support applicants with disabilities during the recruitment and selection process.

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